Mental Health Service Manager

The role of Local Service Manager will include:

• Good understanding of mental health issues and services
• Experience in accommodation‑based services with positive outcomes
• Skilled in managing and developing staff teams
• Leading service delivery and working with the Area Service Manager
• Building relationships with partners, stakeholders, and external agencies
• Monitoring service performance and achieving KPIs
• Managing budgets and overseeing financial performance
• Recruiting, managing, and developing staff
• Flexible working hours based on service needs
• Responsible for health and safety within the service. Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

• Previous experience of working in a managerial role within a mental health service, you will be able to demonstrate strong interpersonal, leadership and problem‑solving skills
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring, and hardworking with a hands‑on approach to support
• You will have experience of working in a personalised way supporting service users to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners
• Travel is a requirement of the role; therefore a full valid driving licence is essential

Are you ready to be your best?

Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager at Mulberry House, Bath. At Sanctuary Supported Living, we provide tailored housing, care, and support services that empower people with mental health needs to live as independently as possible. While we operate nationally, we work locally – placing the people we support at the centre of everything we do.

Our not‑for‑profit approach means we're driven by impact, not income, and we're committed to helping individuals achieve their goals and improve their wellbeing. Whether you're delivering frontline support or working behind the scenes, your role contributes to meaningful change every day. Working with us is more than just a job – it's an opportunity to make a real difference in the lives of people experiencing mental health challenges.

We offer a rewarding and supportive environment, with training, development, and benefits to help you grow and succeed.

• At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family‑friendly arrangements, including opportunities for flexible working
• Tax‑efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities