Billing Assistant

Overview

Chord Specialty Dental Partners, a leading provider of pediatric and orthodontic dental care, has a full‑time career opportunity available for a Billing Assistant! The Billing Assistant duties will include support to the billing department. Primary responsibilities will include payment posting, adjustments (approved per policy), and reconciliation. Other AR tasks may be assigned to the Billing Assistant, as needed, to support the billing department.

Compensation: Up to $22/Hour

Schedule: Mon - Thurs 8 am until 5 pm (in office) and Fri 8 am until 2 pm (remote)
Location: West Chester, PA

• Post payments to accounts according to explanation of benefits (EOBs) and contracted payer rates
• Reconcile payments posted in system to explanation of benefits and bank deposits
• Identify over payments to accounts and process notification letters to payers
• Flag and notate EOBs as needed to identify denials or additional follow‑up
• Research and resolve customer AR issues and inquiries, as needed to support the billing department/AR Representatives
• Research claims denied, incorrect payments, and unpaid balances and take appropriate next actions that will result in the claims adjudicated appropriately, as needed to support the billing department/AR Representatives
• Acting cooperatively and courteously with patients, co‑workers, and management
• Develop a clear understanding of the various payer rules/policies to apply to job responsibilities
• Generate and send patient statements
• Contact patients and insurance companies, as needed, to obtain payment on outstanding balances
• Assist AR Representatives in preparing and submitting appeals when necessary; follow‑up on appeals in a timely manner to ensure correct processing
• Exercise good judgment in escalating identified denial trends or root cause of denials to mitigate future denials;
  Expedite the reprocessing of claims and maximize opportunities to enhance frontend claim edits to facilitate first pass resolution
• Identify uncollectible accounts and bad‑debt write‑offs (e.g. no authorization, non‑covered service) adhering to company policy guidelines
• Demonstrate the ability to be an effective team player
• Participate in meetings through active listening and providing feedback/ideas
• Upholds "best practices" in day‑to‑day processes and work flow standardization to drive maximum efficiencies across the team
• Check for eligibility and breakdowns on multiple insurance websites or phone calls (if not available online)
• Assist in training others, as needed to support the department

• High School Graduate/GED required
• Technical School/2 Years College/Associates Degree preferred, but not necessary
• Medical billing knowledge is a plus, but not required
• Strong organizational skills and attention to detail
• Excellent data entry and math skills
• Ability to work independently and prioritize responsibilities daily in order to complete all assignments timely and accurately.
• Computer literacy skills including proficiency in Microsoft Excel and Word
• Service‑oriented and customer‑centric
• Excellent written and verbal communication skills

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

What We Offer

We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here’s what we provide:

• Medical and Vision Insurance
  :
  You're eligible starting the first month after you join.
• In‑house Dental Coverage
  :
  Enjoy this benefit with $0 premium.
• 401(k) Plan with Company Match
  :
  We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays
  :
  Take the time you need to relax and recharge.
• Employee Referral Program:Earn rewards for bringing talented individuals to our team.
• Big savings, big perks:Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance
  :
  We understand the importance of furry family members too.
• Cutting‑edge Technology and Training
  :
  We provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options
  :
  Protect yourself and your loved ones with our coverage options.

Who We Are

At Chord Specialty Dental Partners, our goal is for every employee to cultivate a fulfilling career. From serving patients in one of our many multi‑specialty dental practices to serving our Home Office based out of Nashville, TN- we have something for everyone. We’re always looking for talented, driven individuals who have a desire to make an impact.