Remote Coordination Specialist

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Blue Cross and Blue Shield of Minnesota

Position Title: Coordination of Benefits Primacy Specialist
Location: Remote
Career Area: Customer Service/Operations

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing.

If you are ready to make a difference, join us.

Now Hiring for a February 23rd start date!

You must live in the state of Minnesota to be eligible for this role.

We provide paid training to set you up for success in this role! Training begins 02/23/2026 and will last for about 5-7 weeks. Schedule during training:
Monday - Friday from 8:00 - 4:30 PM, Schedule after training is flexible and could vary between 7:00am - 5:00pm CST, Monday-Friday. (Specific schedule will be determined after training).

This position will be full-time remote, work from home position. You are required to have an Internet Service Provider (ISP) that has a high-speed internet land-based connection. To ensure stable performance, the connection must be hard-wired from the router to the company provided equipment.

The rate of pay in this role will be $22.50 - $23.50/hour

The Impact You Will Have

In this position you will be is responsible for helping BCBS process coordination of benefits in order to ensure members receive full benefits and prevent over payment of services when a member has coverage from two or more sources. This includes contacting members and other insurance carriers to collect and verify information.

Your Responsibilities

• Initiates or receives telephone and/or written responses to requests for information.
• Skillfully engages with members or other insurance carriers to identify issues and/or questions with Coordination of Benefits.
• Verifies, obtains, and documents information in order to correctly process claims and update records.
• Determines primacy, student dependent status or appropriate action from information that is gathered.
• Updates applicable systems with appropriate information.
• Researches history for pended and/or rejected claims and prepares claims to be adjusted, if appropriate.
• Works in the various 9700 Coordination of Benefits queues.
• Request records if necessary.

• All relevant experience including work, education, transferable skills, and military experience will be considered.
• Strong communication skills to be able to meet Member and Provider needs.
• Research and analytical skills required.
• Previous keyboarding experience.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

• Prior insurance or health care experience.
• Prior experience interacting with customers.
• Microsoft Office (Outlook, Word, One Note, Excel, etc.).

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

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