Patient Access Specialist; -UI PAC

Overview

The Patient Access Specialist (50% time) schedules patient appointments for multiple outpatient clinics and ensures that patients are scheduled to the right department. Ensures the correct visit types, provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe in line with the plan of care based on the desired appointment date. Ensures the right appointment prerequisites are completed and obtained.

Coordinates preparatory tests and obtains records to maximize the efficiency of the visit. Informs the patient of visit-specific preparatory instructions and ensures notification about upcoming appointments via their communication method of choice. Follows appropriate workflows to confirm the patient is financially secured for their visit.

Hours of work: Wednesday, 1:00 PM to 5:00 PM and Thursday-Friday, 8:00 AM to 5:00 PM

Work arrangement
:
This position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa and requires a work arrangement form to be completed at the start of employment. Per policy, work arrangements are reviewed annually and must comply with the remote work program and related policies and the employee travel policy when working at a remote location.

• The Patient Access Specialist anticipates the needs of the patient and serves as a patient advocate.
• The scheduler assists and problem-solves scheduling issues that arise.
• The scheduler uses independent judgment in determining how to assist patient requests outside of the scope of scheduling.
• Upholds the department’s best practices, quality, and professionalism standards and policies.
• Serves as a mentor, coach, role model, and service-excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department.
• May attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned.

• A Bachelor’s degree or an equivalent combination of education and experience.

• Typically 6 months – 1 year of administrative experience.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications.

• Experience with hospital operations and/or ambulatory clinic operations
• Experience with the Epic system
• Experience scheduling in an outpatient clinic setting

To be considered for an interview, applicants must upload the following documents and mark them as required to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. For additional questions, please contact kaitlin-luoma

• Classification
  
  Title:
  
  Patient Access Specialist
• Appointment Type:
  Professional and Scientific
• Schedule:
  
  Full-time
• Work Modality Options:
  Hybrid within Iowa

• Pay Level: 3A
• Starting Salary Minimum: $21,196
• Starting Salary Maximum: $32,450

• Organization:
  Healthcare
• Contact Name:
  Kaitlin Luoma
• Contact Email: kaitlin-luoma