Senior Supervisor, Patient Services

Position:Senior Supervisor, Patient Services

Location: Jeffersonville, IN

Job :318

# of Openings:0

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official and/or email address regarding next steps in our interview process.

• Pharma Cord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an or email address, or through our scheduling platform, Calendly.
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• We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with Pharma Cord, please report it to our Talent Acquisition team immediately at

When you join the team as a Senior Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records.

You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.

The Senior Supervisor responsibilities include, but are not limited to the following:

• Daily program operational management
  • Ensures contracted Service Level Agreement adherence
  • Responsible for the implementation and on-going management of client specific business rules
  • Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals
• Team hiring, development and training
  • Ensures daily program staffing levels are consistent with daily program needs
  • Ensure that direct reports receive the training needed to be proficient in their roles
  • Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
  • Provides consistent, timely coaching and development for direct reports for a functional area
• Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices

The candidate must possess the following personal attributes:

• Exceptional leadership skills with the ability to engage and motivate the team for ongoing program results
• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
• Accountability for results and team performance
• Ability to plan and prioritize tasks and strong attention to detail
• Ability to manage disruptive impulses and handle potentially stressful situations
• Proficient emotional intelligence (ability to recognize emotions and their effects)
• Ability to handle personal health information with confidentiality
• Commitment to honesty and integrity
• Professionalism and a strong sense of proper business and customer service etiquette
• Clear verbal and written communication skills
• Adaptability to change
• Personal initiative and commitment to team and organizational goals
• Ability to work effectively within a team

• 2+ years of experience in the healthcare industry
• Bachelor’s degree or higher strongly preferred, but relevant patient services experience will be considered in lieu of degree
• Ideally, this candidate is currently a supervisor within Pharma Cord
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus
• All employees working onsite in a Pharma Cord facility are strongly encouraged to be vaccinated against COVID-19
• We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location;
  Pharma Cord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year)

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. The ability to type 35 WPM with 97% accuracy is required.
• Specific vision abilities required by this job include close vision requirements due to computer work. Light to…