Senior Clinical Specialist

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When you join the team as a Senior Clinical Specialist, you will support nurse educators in device training, troubleshooting, and advanced reimbursement support. Additionally, this role will serve as the primary point of contact between the field nurses and the nurse advocates, representing the program on team meetings and reviewing all communication and escalations with the field nurse vendor.

The Senior Clinical Specialist will act as a subject matter expert in all aspects related to device education, product complaint reporting and training. Client requested matters related to adherence or persistency captures in LYNK will be overseen by this role.

The Senior Clinical Specialist will support the development and maintenance of the reimbursement support tool, not limited to research requested by the client, working cross-functionally with IT on development and updates to the tool and assisting other program in need of assistance of tool development/implementation.

A typical day in the life of a Senior Clinical Specialist will include the following:

The responsibilities include, but are not limited to the following:

• Become subject matter expert in device and PQC training programs for program staff
• Provide advanced reimbursement support related to PA denials to improve patient care and outcomes
• Analyze data and provide recommendations for quality improvement initiatives
• Serve as a resource for nurse advocates regarding device troubleshooting
• Provide guidance and leadership on best practices when working with field nurse vendor
• Collaborate with program management to implement and improve adherence through program initiatives
• Keep up to date with product related research and emerging trends in disease state
• Perform other duties as assigned

Successful candidates possess the following personal attributes:

• Detail oriented
• Self-awareness of your own emotions and the potential impact on others
• Basic computer knowledge
• Ability to multitask effectively
• Ability to recognize emotions and their effects
• Sureness about self-worth and capabilities
• Maintain standards of honesty and integrity
• Takes responsibility for performance
• Adapts and handles change with flexibility
• Is innovative and open to new ideas
• Achievement driven; constant striving to improve or to meet a standard of excellence
• Aligns with the goals of the group or organization
• Ready to take initiative and act on opportunities
• Be optimistic and pursue goals persistently despite obstacles and setbacks
• Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners
• Clear and concise communication

• Bachelor of Science in Nursing (BSN) degree preferred
• Minimum of 5 years of clinical experience in a healthcare setting
• Experience in training and leadership preferred
• Knowledge of reimbursement protocols, policies, and procedures including Utilization Management Guidelines and review of PA/Appeal Denials preferred
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficient in Microsoft Office
• This is an office-based position, the ability to sit for extended periods of time is necessary
• All employees working onsite in a Pharma Cord facility are strongly encouraged to be vaccinated against COVID-19
• We are located in Jeffersonville, IN. You must be willing to work in this location;
  Pharma Cord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year)

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment.…