Oncology Program Manager

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Our Company:Pharma Cord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.

We are Pharma Cord, a purpose-driven organization on a rapid growth journey.

Our Team:Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work.

We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.

When you join the team as an Oncology Program Manager
, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day.

You will also provide consultation to our clients as the program knowledge expert as you look for ways to optimize the impact of the program for continued patient support.

We are seeking candidates with prior experience in patient support services, specifically with a focus on oncology products. The ideal candidate will have a strong background in managing and supporting oncology patients, understanding the unique challenges and needs associated with oncology treatments. This includes familiarity with patient assistance programs, navigating insurance approvals, providing access to emotional and logistical support, and collaborating with healthcare professionals to ensure comprehensive patient care.

A typical day in the life of an Oncology Program Manager will include but not be limited to the following:

Operational Program Management

• Understands client objectives and incorporates objectives into program service goals.
• Ensures that Pharma Cord executes program services in compliance with contracted service level
• Accountable for management of client service request queue (Both completion and work in progress)
• Responsible for the implementation and on-going management of client-specific business rules
• Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service.
• Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives.
• Monitors and provides weekly updates on items impacting program financial forecast
• Prepares activity summary for the development and review of client monthly invoices

• Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
• Partners with HR to ensure program staffing levels are achieved at all times
• Works proactively with Human Resources to develop a steady pipeline of candidates
• Drives training, development and retention of team

• Prepares, reviews, analyzes client specific operational results
• Primary responsibility for the preparation of client business review meetings with operational metrics and data insights
• Point of contact for program/operational queries and issue resolution
• Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with…