Online Counsellor - Adult Services

Job Overview

Role:
Counsellor - Adult Services

Reports to:

Team Manager

Location:

Remote - Must be UK based

Full-time 35 hours per week

End Date: 12/1/26

Start date:

23/2/26

Working hours are between 12.00pm to 10pm and Saturday working 5.00pm to 10.00pm*

Offer digital online counselling and emotional wellbeing support to adults.

• Providing text-based online counselling or psychotherapy, support and advice to adults
• Assessing and management of the risks and needs of each service user you interact with
• Appropriately signposting and completion of referrals as required
• Management of your own caseload
• Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress
• Providing longer-term digital therapeutic structured support and interventions for those with complex mental health difficulties
• Work within the professional ethical frameworks laid out by the BACP or equivalent
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation
• Clinical administration
  • Maintain accurate case notes and records using Kooth approved systems and processes
  • Liaise with other professionals around safeguarding issues and concerns
  • Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation
  • Maintain accurate information about shift duties and activity via the scheduling and rota system.
• Attending in‑house clinical support, supervision and training
  • Attend and effectively contribute to clinical supervision and clinical support
  • Commit to our mandatory in‑house training and continuing professional development opportunities
• Attending management supervision and meetings
  • Attend and effectively contribute to team meetings and other key organisational meetings.
  • Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)

• Essential:
  • A relevant professional qualification in Counselling and Psychotherapy at level 4 (minimum) recognised by BACP, UKCP, COSCA or equivalent
  • Hold registered status with the BACP (MBACP reg.) or equivalent level registration with a recognised UK Counselling and Psychotherapy awarding body (e.g. UKCP, COSCA)
  • Accreditation‑eligibility with a recognised UK Counselling and Psychotherapy awarding body (BACP, UKCP, COSCA, etc.)
  • Child protection and adult safeguarding training
• Desirable:
  • Qualification in Online Counselling
  • Suicide Prevention and Self‑Harm Mitigation Training
  • Safeguarding and risk management interventions training

• Clinical:
  • A minimum of 450 completed supervised clinical practice hours working as a qualified and clinically supervised Counsellor/Psychotherapist
  • Experience in conducting risk and needs assessment, referrals, and providing effective short‑term and long‑term counselling/psychotherapy to adults.
  • Experience in risk management interventions
  • Experience in adult safeguarding and child protection, and clear knowledge and understanding of safeguarding and child protection policies and legislation
  • A willingness to learn and keep up to date with mental health research, issues and theories around psychological change
  • A belief that clinical outcomes matter and have to be measured
• Personal:
  • Exceptional time management skills and the ability to manage your own clinical caseload and all administrative tasks involved, in addition to having the ability to communicate effectively with teams via online communication platforms
  • Sensitivity and understanding of the social, environmental, and economic factors that impact people's mental health
  • Be resilient, empathetic, and mentally equipped to help people that may present in distress
  • A ‘can‑do’ attitude and ambition to work hard as part of a team to build something really special in line with our mission statement
  • A clear understanding of issues…