Referrals and Admissions Coordinator

Join to apply for the Referrals and Admissions Coordinator role at Crossnore Communities for Children

$43,500.00/yr - $50,000.00/yr

Location/

Schedule:

Hybrid role with remote work and regular on-site requirements at the Crossnore, NC campus. Must live within one hour driving distance of Crossnore, NC campus. Typical work hours 8:30 am to 5:00 pm with flexibility for after hours and weekend scheduling. Participation in on-call rotation for referrals line.

Crossnore Communities for Children is seeking a Referrals and Admissions Coordinator to join our centralized referrals and admissions team. This role is responsible for timely intake, screening, and coordination of admissions. You will serve as a critical first point of connection, helping children and families access the right care quickly and compassionately by guiding them through the referrals and admissions process.

• Defined Contribution Benefits Plan including options for:
  • Health/Dental/Vision Insurance – $0 copay for mental health visits with our health insurance
  • Life, Short-Term Disability, and Long-Term Disability plans
  • Critical Illness and Accident coverage options
  • Flexible Spending Plan
• 401k with employer match (up to 6%)
• Paid Parental Leave – Based on Tenure
• Ongoing Training
• 20 Days PTO, 11 Paid Holidays

• Qualified Professional qualification strongly preferred, which are:
  • Master's degree in a human services or related field from an accredited college or university and a minimum of one year supervised clinical experience working with children and families; or
  • Bachelor's degree in a human services field and two years' experience with the current population; or
  • Bachelor's degree in a non-human services field and four years' experience with the current population
  • Minimum of two years of professionally supervised experience working with children and families.
  • An equivalent combination of education and experience may be considered.
  Skills & Competencies
  • Knowledge of child welfare and mental health systems
  • Experience with referrals, intake, or admissions processes
  • Strong customer service and communication skills
  • Ability to triage needs and exercise sound judgment
  • Ability to work effectively in crisis situations
  • Attention to detail and strong organizational skills
  • Ability to manage multiple tasks and meet deadlines
  • Proficiency with Microsoft Office and Google Workspace
  • Experience with Electronic Health Records (EHR) preferred
  • Ability to work with diverse populations and multidisciplinary teams
  Key Responsibilities
  • Receive, screen, and triage referrals by phone and email
  • Collect and review required clinical, legal, and funding documentation
  • Communicate placement decisions and next steps to families and referral sources
  • Coordinate admissions and intake with clinical, medical, and program teams
  • Enter and maintain accurate records in the electronic health record and tracking systems
  • Verify insurance eligibility and funding sources (Medicaid, LME/MCOs, etc.)
  • Participate in after-hours and weekend on-call rotation for referrals
  • Collaborate with internal staff and external partners to support continuity of care
  Seniority Level

  Entry level

  Employment Type

  Full-time

  Job Function

  Administrative

  Note:
  
  This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications, please refer to the detailed job description which can be sent to you upon request.