Clinical Services Pharmacy Technician

Become a part of our caring community and help us put health first

The Consultative Pharmacy Technician certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

The Consultative Pharmacy Technician addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

Candidates MUST reside in one of the following states:
Arizona, Ohio, or Florida.

• Must have an active Pharmacy Technician or Tech in Training license

• Technical Mail Order Pharmacy or Manufacturing experience

• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

• Excellent communication skills

• Experience using multiple computer applications simultaneously and strong data entry skills

• A positive, proactive attitude with a passion for customer service

Required Work Schedule :

• 2:30pm - 11:00pm EST Monday-Friday.

• You must also be available to work every 3rd Saturday 10:00am- 6:30pm EST with a day off during the week when it is your Saturday rotation.

• Shift Differential may apply for evenings and weekend work.

Preferred Qualifications

• PTCB or ExCPT Certified

• High School Diploma or GED

• Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance.

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Process

As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule

• Text Prescreen :
  Shortly after submitting your application, you may receive both a text message and email requesting that you complete a few prescreen questions with either yes or no answers. The text message may arrive prior to the email. If you prefer to answer via computer or tablet, wait for the email.

• Video Prescreen: If you are successful with the text screen, you will receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet.

• Interviews :
  Some candidates will be invited to a final virtual interview. If so, the recruiter will reach out to schedule.

• Offers: Finalists from the interview will be contacted by a recruiter to discuss an offer for the job.

• Note: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that…