Remote Patient Account Representative- CST, EST

Patient Account Representative

Job Summary
Responsible for managing patient accounts from creation to payment, including claim submission follow‑up, remittance review, disputed balance resolution, and government/non‑government collections. Works independently and collaborates with management and team to resolve accounts with minimal assistance.

• Research each account using patient accounting applications and internet resources; contact payors and patients via phone, e‑mail, and online; update plan IDs and demographic information.
• Identify payor issues and trends; solve re‑cou­p issues and request additional documentation from patients and medical records.
• Review contracts and billing or coding issues; request re‑bills, secondary billing, or corrected bills as needed.
• Maintain desk inventory and achieve daily productivity goals while meeting quality standards.
• Perform special projects and other duties as assigned; document findings and communicate results.
• Recognize potential delays and trends with payors; respond to avoid A/R aging and escalate payment delays to supervisor.
• Participate in meetings, training seminars, and in‑services to develop job knowledge.
• Respond timely to emails and telephone messages; ensure compliance with state and federal laws and regulations for managed care and other third‑party payors.

• High school diploma or equivalent; some college coursework in business administration or accounting preferred.
• 1-4 years medical claims and/or hospital collections experience.
• Minimum typing requirement of 45 wpm.
• Thorough understanding of the revenue cycle process and patient financial services.
• Intermediate skill in Microsoft Office (Word, Excel).
• Ability to learn hospital systems (ACE, VI Web, IMaCS, OnDemand) quickly and fluently.
• Strong communication skills in a clear and professional manner; good oral and written skills.
• Strong interpersonal skills, above average analytical and critical thinking skills, and ability to make sound decisions.
• Full understanding of commercial, managed care, Medicare and Medicaid collections; intermediate knowledge of managed care contracts and federal and state requirements for government payors.
• Intermediate understanding of EOB, hospital billing form requirements (UB04), and HCFA 1500 forms.
• Ability to problem‑solve, prioritize duties, and follow through completely with assigned tasks.

• Pay: $15.80 – $23.70 per hour, depending on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) – minimum of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program, employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Employment practices are not influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program.