Clinical Operations Specialist- Provider relations

Clinical Operations Specialist – Provider Relations

Medsien is transforming how healthcare is delivered beyond the hospital walls. We are the leading provider of scalable Remote Care Management solutions, blending innovative technology with compassionate human connection. Through our hybrid approach—combining certified care partners with AI‑powered dashboards, seamless EHR integration, and device connectivity—we help providers offer continuous, proactive care to patients with chronic conditions.

Location: Field‑based, U.S. (Weekly travel required – 80% travel)

Why this role matters: As a Clinical Operations Specialist – Provider Relations, you will bring Medsien’s programs to life  will be the face of Medsien on the ground—visiting clinics, supporting staff training, and ensuring practices feel confident using our remote care programs.

What You’ll Do:

• Visit clinics weekly to introduce and support Medsien’s remote care programs.
• Deliver hands‑on training to clinic staff and answer questions in real time.
• Build strong relationships with providers and clinic teams to encourage engagement.
• Troubleshoot issues on site and provide feedback to internal teams.
• Support program launches and help ensure practices feel confident and supported.
• Weekly travel to different provider sites across the U.S. (roughly 80% of the time).

What You’ll Need:

• 1–3 years of experience in a healthcare setting (e.g., clinical support, medical assisting, care coordination, practice operations).
• Strong communication and relationship‑building skills with clinical and administrative staff.
• Comfort working independently while traveling and visiting clinic sites.
• Willingness to learn about remote care programs, EHR systems, and Medicare billing.
• Clinical training or hands‑on experience in a patient care environment is required.
• A positive, proactive attitude and interest in growing your career in healthcare operations.
• Familiarity with EHR systems or remote care is a plus, but not required.

What Success Looks Like:

• Clinic staff feel supported and confident using Medsien’s programs.
• Providers trust you as their main point of contact for on‑site questions.
• Programs are up and running smoothly, and clinics continue to expand their participation.
• You bring Medsien’s values of Trust, Harmony, and Empathy to every interaction.

What You Get:

• Competitive salary
• Comprehensive medical, vision, and dental coverage
• Flexible vacation and PTO policies
• Fully remote work opportunities
• Training, mentorship, and coaching from leadership