Financial Coordinator

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention – millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.

Location: Remote

Schedule: Full time (40 hrs) – Monday – Friday: 12:00pm‑8:30pm EST

Target Pay Range: $25.00/hour

• 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
• Paid parental leave
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend

• Act as a guide for our patients by helping them with their needs tied to insurance, billing inquiries, payments, and subscription renewals, ultimately preventing early discharge and ensuring Bicycle Health is paid for services rendered.
• Document financial clearance information, updating demographic, insurance, funding, and medical information as needed.
• Research and discuss financial options with patients for services not reimbursable by third‑party payors.
• Review patient account receivable balances on an ongoing basis and proactively work with patients to ensure timely payment or progression to alternative payment plans.
• Communicate patient financial information to the clinical team or CSS Team as needed.
• Master our technology suite, including but not limited to Freshworks mobile app, Bitrix, G‑suite, Zoom, our Electronic Medical Record System Athena, Kareo, and our billing systems to effectively engage with patients and to complete daily work.
• Complete administrative tasks including maintaining accurate patient financial records and promptly responding to patient messages.
• Develop and implement new processes to ensure we deliver high‑quality care to our patients.
• All other duties as assigned.

• At least 2 years of experience in high‑touch customer service or healthcare.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience with Mac/Apple and Google Suite preferred.
• Strong customer service and interpersonal skills necessary to interact with patients as well as internal departments.
• Solid working knowledge of insurance plans, patient financial responsibility (co‑pays, co‑insurance, deductibles), and ability to analyze and propose appropriate options for patients.
• Analytical skills necessary to ensure complete and accurate documents and forms.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback‑driven multi‑disciplinary teams (additional experience with remote teams is a plus).
• A proven track record of persisting through change, demonstrating a forward‑thinking perspective when under pressure, and consistently stepping up to take action on challenges.
• Bilingual Spanish preferred.
• Consistent access to a private work environment with high‑speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.