Community Intake Navigator EMPACT

Who We Are

EMPACT
- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

EMPACT-SPC is on the cutting edge in providing unconditional service to children and families. We offer many opportunities for professional development and growth. Our Children’s Services Department is constantly developing and enhancing programs to meet the needs of families in the community.

The primary purpose of the Community Intake Navigator is to enroll children and families within the current RHBA as well as enrolling them in ongoing behavioral health services. In addition, this position will serve as a navigator within our children’s outpatient services, ensuring that access to care and timeliness of contractual agreements are met.

• Completes assessments, service plans, consents and other pertinent clinical documentation that meets AHCCCS/ADHS/RHBA requirements. Documentation will be completed within the required timeframe of 24/72 hours.
• Serves a point of contact for behavioral health services to ensure ongoing collaboration. Acts as a bridge to ongoing services by outreaching and engaging the individual and connecting families to the appropriate/agreed upon service provider.
• Attends all meetings, training, agency activities and events inside and outside of regularly scheduled work hours, not to exceed 40 hours without supervisory permission.
• Maintains the person’s comprehensive clinical record, including documentation of activities. Self‑monitors own documentation, productivity requirements within 24 hours of service delivery. Takes responsibility for own threshold guidelines as set by the agency and department.
• Facilitates appointments with treatment providers for medication management, and other agreed upon referrals both internal and external. Ensures accessibility to all services, i.e. transportation, and family preferences.
• Delivers at least 40 hours of work per week, with a goal of 30 hours direct client contact, which includes case management as needed. Ensures meet clinical documentation standards established monthly/annually. Completes all tasks agreed upon by timelines given. Must be able to work a flexible schedule based on the needs of the children and families, which may include evening or weekend hours when needed.
• Attends regular scheduled ongoing supervision and seeks additional assistance as needed. Works collaboratively with supervisor to meet all agency and team requirements. This will include individual and group supervision, and team meetings.
• Works collaboratively with internal/external customers, which includes system stakeholders i.e. DCS, JPO, education, PCP, DDD, and other identified. Acts as initial contact for all of these systems.
• This position requires excellent teamwork. Teams will include the entire children’s department, larger agency, as well as assigned program or team. Maintains flexibility to provide assistance to other teams as needed, which may include schedule changes and additional roles.

• Bachelor’s Degree in Behavioral Health related field is required.
• 2 years minimum of behavioral health experience required.
• Previous experience working with children and conducting home-based services, assessments and service plans is preferred.
• Knowledge of CFT process and Arizona children’s services.
• Requires the ability to be flexible and problem solve and to have the ability to use creativity in the approach to service delivery.
• Knowledge and experience working with the Maricopa County Regional Behavioral Health Authority preferred.
• Adequate understanding of the behavioral health field, including basic understanding of psychiatric diagnoses, symptoms and the role of case management preferred.
• Adequate computer, typing and general communication skills required.
• Experience working with Next Gen preferred.
• Must have Fingerprint clearance card or be eligible to obtain one.
• Must have a valid AZ driver’s license with no…