Integrated Care Team - Community Health Worker

Integrated Care Team - Community Health Worker

Join to apply for the Integrated Care Team - Community Health Worker role at Greater Lawrence Family Health Center.

Position Summary: Under the leadership and direction of the Director of Population Health, and in collaboration with Integrated Care Team leadership, the ICT Community Health Worker plays a pivotal role in supporting care coordination functions, including but not limited to assessment and care planning for patients screening positive for Health Related Social Needs (HRSN), patient engagement strategies, and transitions of care management.

The ICT CHW serves as a liaison between the ICT members and external community-based service providers as needed, based on the needs of the patients. The ICT CHW is committed to continuous professional development within its scope of practice, including acquiring and maintaining certification and additional training as applicable. As a care coordinator, manages a caseload of patients and follows them longitudinally to facilitate care planning and achieve goals.

Job Responsibilities and Performance Standards

• HRSN Screening and follow-up Management:
  For positive screening results, further assess and formulate a plan of care in order to address patient goals.
• Implement the plan of care, including providing health education, facilitating access to needed services such as assisting patients in obtaining or stabilizing housing, finances, food, utilities, educational/vocational opportunities, and community supports.
• Monitor patient progress over time, including making referrals to service providers and coordinating care as needed per plan of care-established goals.
• Communicates patient updates to the ICT team and modifies plan of care as needed.
• Completes necessary documentation (e.g., utility assistance, SNAP, disability, SSI, DTA, housing).

• Engagement:
  Establish trusting relations with patients to facilitate their connection to the primary care team.
• Implement patient engagement strategies for patients identified as hard to reach and who face barriers to primary care access.
• Conduct home visits and accompany patients to appointments as needed to ensure compliance.
• Updates ICT on outcomes of related engagement strategies.
• Follow up on referrals from the population health team for hard-to-engage patients with quality gaps.
• Refer clients to outreach and enrollment for health insurance coverage.
• Follow up on warm handoff referrals from care management for patients who require additional care coordination beyond the acute phase.

• Transitions of Care:
  Follow up on patient referrals generated by the central population health TOC team to ensure post-discharge risk mitigation strategies, including post-discharge follow-up appointments and resumption of home-based services.
• Escalate to the primary care team any barriers that affect readmission risk or preventable ED utilization.
• Provide transitions of care updates to the integrated care team, including participation in pre-visit planning activities.
• Engage with patients between visits via phone, home, or community visits.
• Support efforts to meet identified key performance indicators and quality metrics; participate in quality improvement efforts.
• Use strategies such as motivational interviewing, harm reduction, and strengths-based approaches to support members in attaining goals.
• Educate patients on utilizing mobile devices or computers for telehealth appointments.
• Ensure appropriate documentation of visits and activities in the EHR; document visits, calls, and contacts.
• Perform chart reviews and participate in ICT meetings.
• Comply with all applicable organizational and departmental policies.
• Other duties as assigned.

• Community Health Worker Certification required, including a commitment or willingness to obtain certification within 6 months of hire.
• CPR Certified.
• Bilingual English/Spanish speaking preferred.
• Working knowledge of community resources and ability to assess and implement based on assessment.
• Effective problem solving and critical thinking skills including need for escalation.
• Demonstrated success in working as part of a multi-disciplinary team.
• Exper…