Operational Support Team Representative

Overview

The Operations Support Team (OST) provides training, technical assistance, and consultation to staff of all 100 local county departments of social services who work in programs to deliver services and benefits to families and children who are experiencing economic and family crisis. The primary purpose of this position is to assist the county departments of social services in the administration of Medicaid, which is one of the multiple means-tested programs that provide services for all families served at the county level through the NC FAST system, i.e. Work First, Medicaid, Food and Nutrition Services, or Subsidized Child Care Services.

County DSS business flow process, program consultation, policy interpretation, program technical assistance, policy training and NC FAST technology assistance is provided to ensure that policy is uniformly understood and executed, and that corrective action is accomplished for exceptions. In addition, multi-program management consultation is provided.

• Provide oversight of county administration of the multiple means-tested programs that provide services for all families served at the county level through the NC FAST system and to ensure that all benefits are issued in a timely, accurate, and efficient manner.
• Ensure program compliance and promoting program improvement.
• Develop corrective action plans with the county as needed, and monitor and evaluate the corrective action plan, and provide feedback to the county regarding performance. Identify, coordinate, and deliver needed training in policy across programs and NC FAST procedures and functions, supervisory skills, resource management methodology, customer service principles, interviewing skills, etc.
• Complete county visit and activity reports, activity summaries, letters to directors of social services departments, and other correspondence as assigned.

Job Classification

Title:

Human Services Program Consultant III (S)

Position Number:
Grade: NC16

Employment type:

Full-time
Seniority level:
Mid-Senior level
Job function:
Other
Industries:
Government Administration

Hourly Rate: $28.00 to $34.00
Based on education and/or years of relevant work experience reflected on the application

Minimum

Education And Experience:

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Master s degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience;

or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources  website. This position is temporary, home-based, and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High-Deductible Health Plan (HDHP).

Note:

Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position to work in a temporary position. Temporary Solutions cannot accommodate dual employment. This posting is for up to 2 full-time temporary positions.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:
Yalanda Fullwood