Patient Access Specialist

About Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end‑to‑end solutions and comprehensive point solutions across the country. We believe that every touch should be meaningful and empower people to challenge the status quo.

The Patient Access Specialist is an entry‑level career opportunity offering bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, career advancement, and a pay range of $16.50 - $17.65 per hour. This on‑site role is located at Ardent - Lovelace Medical Center in Albuquerque, NM. The role involves performing admitting duties for all patients admitted for services at the hospital while meeting the mission, goals, and regulatory compliance requirements.

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits
• Career advancement
• On‑site position at Ardent - Lovelace Medical Center, Albuquerque, NM

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use the overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls.
• Adhere to policies and provide compassionate customer service in all interactions.
• Be held accountable for point‑of‑service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts, conduct audits, and provide statistical data to leadership.
• Pre‑register patient accounts before visits, including inbound/outbound calls to gather demographic, insurance, and financial information and collect past‑due balances.
• Explain consent for treatment forms, obtain signatures, and distribute patient education documents (Medicare, Tricare, Observation Forms, MOON, Consent forms, etc.).
• Review eligibility in the insurance verification system, select the correct plan code, and enter benefit data to support POS and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of potential non‑payment, and distribute ABN and other designated forms.

• 1+ years of customer service experience

• High School Diploma or GED required

• CRCR required within 9 months of hire (company paid)

• Five‑time winner of “Best in KLAS” 2020‑2022, 2024‑2025
• Black Book Research’s Top Revenue Cycle Management Outsourcing Solution 2021‑2024
• 22 HFMA MAP Awards for High Performance in Revenue Cycle 2019‑2024
• Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards 2020, 2022‑2023
• Energage Top Workplaces USA 2022‑2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023‑2024

• Associate Benefits – comprehensive package supporting physical, emotional, and financial health including health care, time off, retirement, and well‑being programs.
• Culture – collaboration, growth, and innovation with people first.
• Growth – professional development, certifications, and tuition reimbursement.
• Recognition – quarterly and annual incentive programs for high achievers.

Entry Level

Full‑time

Ensemble Health Partners is an equal employment opportunity employer. We do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, or any other protected class. We provide reasonable accommodations for qualified individuals with disabilities. For accommodations in the application process, contact  This posting also includes pay transparency information.

EEOC – Know Your Rights | FMLA Rights (English) | La FMLA Español | E‑Verify Participating Employer (English and Spanish) | Know your Rights