Patient Account Representative

Patient Account Representative

US -- Remote

• Requisition :
• Position Category: Hospital/Clinic Support
• Job Type: AFSCME union represented
• Position Type: Regular Full-Time
• Posting Department: 37511 HC Professional Billing Healthcare
• Posting Salary Range: $24.35 - $32.94 per hour, offer based on experience, education and internal equity
• FTE: 1.00
• Schedule: Monday - Friday
• HR Mission: Central Services
• Drug Testable: No

This is a work-from-home/production-based position. The role processes and documents transactions on insurance accounts and interacts with insurance companies and agencies to resolve unpaid balances, refunds and other professional billing issues.

• Process transactions on insurance accounts, ensuring correct setup, problem resolution, appeals, and audit transaction activity.
• Communicate professionally with OHSU staff and third-party customers, including departments and insurance companies, to ensure timely and accurate processing of account transactions. Attend virtual team huddles and meetings.
• Review a variety of claims, including third‑party claims (e.g., MVA settlements, workers’ compensation claims).
• Perform and document quality assurance reviews on transactions in the department.
• Prioritize assigned accounts to maximize aged AR resolution.
• Trend provider activity and identify denials that may arise.
• Research and forward documentation for the Revenue Cycle Business Analyst to present to the department, updating files with current regulations, policies, and procedures.
• Promote and implement LEAN processes.
• Other duties as assigned.

• Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office;
  OR
• Four years of general collection, billing or customer service experience;
  OR
• Equivalent combination of education and experience.
• Certified Revenue Cycle Specialist (CRCS) required within 18 months of hire.

• Must be able to work with a diverse team and customer base.
• Accurate data entry skills; ability to work with deadlines while remaining calm, flexible, and organized.
• Excellent written, verbal, and listening communication skills.
• Able to use reason and logic to independently solve problems and to multi‑task as needed.
• Proficiency with standard office equipment and software such as Microsoft Office, and knowledge of healthcare information systems.

• High school diploma or equivalent.

Ability to work from home. Flexible schedule Monday – Friday during regular business hours, 5:00 am to 7:30 pm. Employees can choose between five eight‑hour shifts, or four nine‑hour shifts and one four‑hour shift, or four ten‑hour shifts.

• Healthcare for full‑time employees covered 100% and 88% for dependents.
• $50,000 of term life insurance provided at no cost to the employee.
• Two separate above‑market pension plans to choose from.
• Vacation – up to 200 hours per year dependent on length of service.
• Sick Leave – up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri‑Met and C‑Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and major businesses.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply.

To request reasonable accommodation, contact the Affirmative Action and Equal Opportunity Department at 503‑494‑5148 or aaeo.