Medical Receptionist II Brittonfield Cardiology

Medical Receptionist II – Brittonfield Cardiology

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Position Summary:

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

Responsibilities:

• Promote a healthy work environment.
• Work collaboratively with CNY Family Group.
• Review CCDs for CNY Family Group and route to appropriate team members.
• Collaborate and communicate regularly with management regarding goals, needs/concerns.
• Phone support – Incoming and outgoing phone calls.
• Scanning and faxing documentation.

General Performance Criteria:

• Performs critical job functions that lead to a streamlined and efficient patient experience.
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards.
• Meets performance measures in place for each job function and complete job functions by established review date.
• Works collaboratively with staff and management.

Communication:

• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.

Customer Service:

• Employs professional manners and tact in all dealings.
• Customer service oriented.
• Adheres to hospital confidentiality statement.

Service Specific

Skills:

• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.

Equipment:

• Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine.

Education, Training, Experience, Certification and Licensure:

• High school graduate or equivalent, business school or formal secretarial training a plus.
• One to two years’ experience preferred.

Special Equipment, Skills, Or Other Requirements:

• Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies.
• A solid understanding of service-related terminology.
• Good communication skills both oral and written as well as good interpersonal skills required.
• Customer service oriented.

Work Environment And Hazards:

• Office setting – exposure Class I or II; service specific.

Remote option may be available following training. Training in office for 4 to 8 weeks with the option to shift to remote work. Remote work will stay 100% depending on office needs and productivity.

Physical Demands:

• Light work – standing, walking, sitting, and lifting.

Pay Range: $19.00–$26.85 per hour.

Purpose:

Job Description Purpose.

Our Commitment:
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.