Patient Ambassador Manager

Overview

The Manager, Patient Ambassador Experience, will help develop and manage Inizio Evoke's growing Patient Ambassador program. This role will serve as a primary point of contact for everyday patients living with chronic conditions—helping them share their stories, guiding them through ambassador engagements, and ensuring a supportive, seamless experience when participating in client-sponsored initiatives. We are looking for a highly emotionally intelligent professional with experience in client service, partner management, logistics, and people-focused coordination.

The Manager will be the “face and heart” of the organization to patient ambassadors and a trusted advisor to internal teams and clients.

• Support the strategy, structure, and execution of the Patient Ambassador program across multiple therapeutic areas (diabetes, inflammatory conditions, mental health, rare disease, etc.).
• Develop trusted, empathetic relationships with patient ambassadors; provide ongoing guidance, emotional support, and clear communication.
• Be the primary liaison between ambassadors, internal teams, and pharma clients—ensuring agreement on expectations, deliverables, compliance requirements, and project timelines.
• Oversee logistics for all patient engagements, including event preparation, travel arrangements, documentation, honoraria, and ambassador readiness.
• Develop processes, tools, and protocols that ensure a consistent, positive ambassador experience.
• Partner with internal compliance teams to ensure all interactions meet industry, legal, and ethical standards.
• Identify, recruit, and onboard new patient ambassadors to support expanding client needs.
• Manage and mentor coordinator-level support staff; manage workload, quality, and professional development.
• Track ambassador participation, program performance, and budget adherence; provide client reporting and insights.

• 4–6 years of relevant experience in patient engagement, customer service, advocacy, client services, logistics, event planning, or administrative program management.
• Demonstrated ability to cultivate relationships with vulnerable or high-needs populations.
• Exceptional emotional intelligence, listening skills, and interpersonal communication.
• Strong organizational and project-management skills; experience managing multiple priorities simultaneously.
• Comfort navigating sensitive health-related discussions with professionalism and empathy.
• Experience working with or supporting healthcare, nonprofit, or advocacy organizations is a plus.
• Ability to travel as needed for events and ambassador support.

$65,000—$85,000 USD.

Inizio Evoke offers a fully remote work environment and outstanding company-paid benefits, including medical, dental, 401(k), tuition reimbursement, and flexible time off. The range may differ based on your experience, skill set, geographic location, and cost of living considerations. We also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities.

We’re dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway.