Field Based Community Health Worker - Oahu

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together
.

The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They also identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member.

The Field Based Community Health Worker also addresses social determinant of health such as transportation, housing, and food access; link to community supports.

If you reside on Oahu, Hawaii, you'll enjoy the flexibility to work remotely
* as you take on some tough challenges.

Monday through Friday, any 8-hour or 10-hour shift to be determined by the hiring manager between the hours of 7:00 am to 6:00 pm Hawaii Standard Time. This position is a field-based position with a home-based office. You will work from home when not in the field.

Honolulu and surrounding communities in Hawaii. Local travel up to 75% and mileage is reimbursed at current government rate.

• Engage members either face to face or over the phone to educate about their health
• Review available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)
• Conduct comprehensive member assessment that includes bio-psychosocial, functional, and behavioral health needs
• Utilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessment
• Identify when supplemental assessments are needed and conduct supplemental assessments
• Identify member service needs related to health concerns
• Identify urgent member situations and elevate to next level when necessary
• Engage member to participate in the assessment process and collaboratively develop plan of care based on their individual needs, preferences, and objectives with nursing oversight
• Work with members to develop healthcare goals and identify potential barriers to achieving healthcare goals
• Identify member support systems available and incorporate into plan of care
• Review plan benefits and identify appropriate programs and services based on health needs and benefits
• Integrate health care and service needs into a plan or recommendation for member care and service
• Work collaboratively with the interdisciplinary care team to ensure an integrated team approach
• Collaborate with member to create solutions to overcome barriers to achieving healthcare goals
• Collaborate with hospital case managers to decrease ER visits and decrease hospital readmission rate
• Identify relevant community resources available based on member needs
• Refer members to appropriate programs and services
• Facilitate member choice of preferred provider
• Provide informal counseling and social support resources
• Advocate for individuals and communities within the health and social service systems
• Moderate work experience within own function
• Some work is completed without established procedures
• Basic tasks are completed without review by others
• Supervision/guidance is required for higher level tasks
• Performs other duties as assigned

• High School Diploma/GED (or higher) OR 5+ years of equivalent community outreach work experience
• 1+ year field-based experience (medical, behavioral, or social work field)
• Intermediate computer proficiency including MS Word, Excel and Outlook
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Ability to travel locally approximately 75% of the time and up to 60 miles round trip with reliable transportation and driver's license
• Reside on Oahu, Hawaii

• 1+ years of knowledge of medical terminology
• Background in managing populations with complex medical or behavioral needs
• Experience with arranging community resources
• Experience with electronic charting
• Bilingual - Korean, Tagalog, Chuukese
• Knowledge and/or experience with behavioral health or substance use disorders
• Previous care management experience

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Solid organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written…