Clinical Case Manager

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This range is provided by New Narrative. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $25.00/hr

Hours: Wednesday-Saturday 7am-5pm OR Sunday-Wednesday 7am-5pm (4 days per week, 10 hours per shift)

Purpose: (General description and summary)

The Rosebud Supportive Living Program QMHA Clinical Case Manager provides community and home-based interventions designed to support participants to move toward independence, The Clinical Case Manager works as part of the integrated team to implement, monitor, and document services to individuals. Clinical Case Manager follows procedures, outcome goals, and reporting requirements as outlined by New Narrative’s contract with ODHS. Clinical Case Manager will be expected to provide services in community settings, including participant’s home, as well as transport participants to and from appointments and link to area resources.

Rosebud team members provide comprehensive wrap around services to assist individuals to meet their basic needs, accomplish goals as outlined in the clinical treatment and program plan, attain the highest level of independence possible, and continuously strive for mental health stability. Clinical Case Manager is responsible for providing case management, skills training, crisis administration, and other services as needed.

• Provide onsite coverage for Rosebud housing and support in maintaining 1:5 staff to participant ratio.
• Monitor, coordinate, and document all provided services.
• Adhere to Confidentiality, Professional Ethics, and Dual Relationships per policy and Administrative Rule.
• Adhere to the National Association of Social Workers Code of Ethics.
• Knowledge of EHR system and ability to concurrently document participant interactions.
• Have regular, daily contact with participants.
• Develop relationships with providers, chosen supports, and stakeholders to facilitate service provision.

• Assist participants in connecting to resources needed to achieve goals set in the individual service and support plan.
• Monitor medication distribution as needed and assist with prescriber visits.
• Coordinate with money management services, and intervene as necessary with landlords and other community stakeholders to ensure residential stability and fiscal responsibility of participants.
• Connection to education and employment supports.
• Transport participants to and from: educational institution, family visits, DHS, SSA, MD, prescriber visits, therapy, etc.
• Facilitate connection to low and no cost community resources.

• Collaborate closely with the QMHP to incorporate into each participant’s clinical master treatment and goal driven program plan the appropriate interventions to be administered by the QMHA, both billable and non-billable services.
• Assist participants with skills training related to individual ADL, IADL, and role function goals dependent upon their individual Service Plans.
• Teach recovery and symptom management strategies to prevent relapse of mental health symptoms and substance use and support sustained wellness.
• Lead skill building groups to support participants in maintaining wellness and building community. Examples include: coping with anxiety and depression, anger, ADL and IADL management (time management, budgeting), conflict resolution, etc.
• Teach independent living skills including but not limited to, community and system navigation, meal preparation and cooking, shopping, housing maintenance, cleaning, budgeting of time and finances, basic banking skills.
• Support development of sustainable transition planning including acquisition of cell phone and permanent housing.
• Support for obtaining and maintaining employment.

• Document all client contact within 24-72 hours of service delivery in Electronic Health Record.
• Utilize the program plan and supportive services progress notes to document program-specific outcomes.
• Utilize the clinical treatment plan and DAP notes to document clinical services.

• Perform and document risk assessment for participants experiencing self-harm, suicidal ideation/action, harm towards others, risk-driven behaviors, etc.
• Engage with and de-escalate participants experiencing individual or interpersonal crises.
• Create, document, and implement safety plans with support of Compliance Specialist.
• Work proactively with individuals to avoid use of crisis services.
• Complete all required documentation within 24 hours of crisis response.
• Observe hospital contact and service conclusion planning policy.

QMHA Clinical Case Manager will report to the Program Manager and engage in at least bi-weekly supervision.

• Attend and positively participate in required meetings.
• Understand and implement Evidenced Based Practices in all work completed with…