Patient Resource Representative ( Remote

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Job Title:

Patient Resource Representative ( Remote)

Location:

Clinic Network
Department:
Patient Resource Center

Shift: Days

Hours:

40hrs; 8:30am-5:00pm
City State:
Renton, WA

The Patient Resource Representative is responsible for scheduling, pre‑registration, insurance verification and estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs such as the A.C.N. Hotline, MyChart scheduling, and outbound dialing for referral Epic work queues.

• High School Graduate or equivalent (G.E.D.) preferred.
• Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi‑line phone systems, Electronic Medical Record systems, and working with several software programs simultaneously.
• Demonstrates basic keyboarding skills (35 wpm).
• Computer experience in a windows‑based environment.
• Excellent verbal, written, and listening communication skills.
• Excellent customer service skills.
• Knowledge of medical terminology and abbreviations.

• Ability to function effectively and interact positively with patients, peers, and providers at all times.
• Ability to access, analyze, and apply departmental protocols, policies, and guidelines.
• Ability to provide clear verbal and written instructions.
• Demonstrates understanding and adherence to compliance standards.
• Excellent customer service skills in every interaction with patients, customers, and staff.
• Effective verbal and written communication.
• Active listening to callers, analyzing their needs, and determining appropriate action.
• Maintains a calm and professional demeanor.
• Tacts empathy and works effectively with all age groups.
• Analytical and problem‑solving skills for complex phone inquiries.
• Documentation accuracy: gathers pertinent information and enters data into the computer while on calls.
• Utilizes third‑party payer/insurance portals for coverage and eligibility.
• Handles multiple tasks simultaneously in a fast‑paced environment with frequent interruptions.
• Organizes and prioritizes work.
• Proficiency in multiple monitors, scanning/e‑faxing, EMR, phone software, and Microsoft Office.
• Tracks and meets departmental performance standards for quality, accuracy, volume, and pace.
• Effective use of grammar, spelling, and sentence structure.

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care