Certified Medical Assistant; Remote

DAWSON is a Native Hawaiian global business enterprise serving the U.S. Department of Defense and other federal government clients while benefiting the Native Hawaiian community.

Aloha (sharing of life, embodying humility and respect) is one of DAWSON's core values. Aloha is the common spirit that bonds our 'ohana together, guiding us as we treat our employees, families, clients, and partners with trust, understanding, and compassion. We strive to live aloha every day, and we are committed to sharing aloha across the globe.

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Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit

In support of DAWSON’s Enterprise Tele-Behavioral Health Clinical Services contract with the Defense Health Agency (DHA), we are seeking qualified candidates to fill our Certified Medical Assistant positions supporting service members in Europe.

Central Europe Time (CET) (UTC+2);
Monday – Friday.

• Answer phones, professionally greet and receive patients calling into the clinic. The Virtual Medical Center provides Virtual Health services to multiple MTFs in the continental United States (CONUS) and outside contiguous United States (OCONUS) operating locations within the DOD. The contractor may be required to rotate scheduled hours and/or location periodically as mission requirements dictate. In accordance with the National Patient Safety Guidelines the contractor is required to verify patient eligibility in the Defense Enrollment Eligibility Reporting System (DEERS) by using two forms of identification.
  
  Verify appointment and enter patient’s data into Composite Healthcare System (CHCS) and/or Genesis electronic health record. When required, ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment in accordance with clinical policies. Manage appointment processing. Bring any issues regarding eligibility to the attention of the clinic management for decision.
• Perform administrative procedures and process paperwork regarding insurance, third party liability, or other designated documentation regarding insurance coverage as required.
• Use knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the VMC Virtual Behavioral Health clinic guidelines.
• Use CHCS, AHLTA, and/or Genesis to perform appointment scheduling, appointment cancellation, scheduling follow up appointments, end-of-date processing, enrollment status verification, and updating of select patient file data. Conduct electronic health record end of day closure ensuring disposition of all the day’s clinic appointments and/or resolve discrepancies to ensure correct workload accountability.
• Assist patients requesting unscheduled examinations and obtain information regarding the nature of the medical problem; make appropriate disposition in accordance with clinic policy guidelines.
• Instruct all patients on completion of data intake (Part one assessments of provider intake forms) and assist them as necessary.
• Ensure records are accurately completed for scheduled patient appointments and/or prepare record with required form for documentation before examination.
• Prepare required forms and/or lists for scheduled patient appointment, inserting forms in corresponding patient medical record according to scheduled appointment time.
• Instruct all patients on the registration and utilization of Tri-Care On-Line Secure Messaging (TOLSM) as necessary, to include providing guidance on document uploads and clinic assignment.
• File examination and test results in patient medical record. Maintain patient charts as required to include filing of applicable forms or uploading documentation in the Health Artifact and Image Management Solution (HAIMS) system as well as retrieving documents from the TOLSM portal.
• Assist with assembling, preparing, addressing, and mailing out…