Admission Coordinator - Bilingual

Day Brook Nursing Center – Holyoke, MA 01040, USA

Pay or shift range: $25 USD to $30 USD

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedule and conduct tours for prospective families and applicants. Share pertinent information regarding this facility, as well as any other Berkshire Healthcare facilities or services that are appropriate. Obtain any additional information needed from the family to complete an application.
• Acts as the intermediary between the liaisons and collects referral (clinical and financial) information. Obtains clinical and financial approval through appropriate channels with facility leadership within 15-30 minutes and lets the liaison know the status.
• Assures the appropriate facility managers have the appropriate information to coordinate resident care for new admissions. Coordinate with rehab, social work, nursing, dietary and other departments as needed.
• Obtains clinical approval from nursing management prior to admission of the resident.
• Assures payor source is clear prior to admission. Coordinates with the Business Office to assure follow through.
• Completes admission paperwork with the resident and/or appropriate family member.
• Assures OBRA and PASAAR regulations are met prior to admission.
• Notifies all managers of new resident admission via placing completed face sheet in staff mailboxes to assure all disciplines greet and evaluate the new resident timely.
• Coordinates customer satisfaction survey efforts with facility leadership and home office staff.
• Acts as a champion for customer service in the facility.
• Helps to develop and maintain a yearly marketing plan based on facility needs.
• Supports the maximization of census through effective internal marketing efforts.
• Engages in the rounding for outcomes strategy with residents and families in an effort to assess whether there are unmet needs/desires and to recognize staff for a job well done.
• Assumes any duties that are assigned by the administrator in order to provide optimal, achievable quality resident care and in meeting regulatory compliance.
• Tracks referrals in data base weekly. Gives administrator referral information on a monthly basis.
• Makes efforts to recognize employees, educate and train employees, and promotes employee growth in an effort to increase retention and employee satisfaction.
• Assures a check and balance systems are in place to identify potential system breakdowns. Examples include: systems to assure accurate information such as advanced directives and next of kin from the referral and the medical record and assuring the correct information is given to My Innerview for customer service efforts.
• Attends mandatory in-services held at the facility in a timely manner.
• Understands and adheres to all safety, infection control, sanitation, accident, fire, disaster and personnel policies and procedures of the facility. Promotes a culture of safety.
• Discusses any problems, needs or concerns that arise with the appropriate manager and/or the administrator.
• Understands and upholds the Residents' Bill of Rights and holds all resident information confidential.
• Represents this facility and the organization in a professional manner. Maintains a professional appearance and mannerisms according to facility standards.
• Maintains an acceptable level of attendance in accordance with facility policy.
• Displays a polite and courteous manner to all fellow employees, residents, and visitors.

Supervisory Responsibility:
This position does not have any supervisory responsibility.

• A minimum of 3 years background in long term care.
• Bachelor’s degree preferred.
• High school diploma.
• Knowledge of Medicare, Medicaid and OBRA regulations.
• Ability to work with people in a discretionary manner and with minimal supervision.
• Must have good problem solving skills and good communication skills.
• Must be empathetic and informative with residents and family members.
• Must have working knowledge of basic computer applications.
• Ability to plan, organize, develop, implement and interpret the department/facility programs, goals, objectives, policies and…