Director of Patient Services

Important Notice

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At Pharma Cord, we look for unique talent and skills, and above all else, compassion. Our employees are enthusiastic team members who love what they do and come to work every day ready to jump in and roll up their sleeves. Employees here take initiative, take pride in their work and accomplishments, and are trusted to work independently while being team players known for sharing ideas, support, and resources.

The Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of Pharma Cord service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others).

In this highly visible leadership role, you'll have the unique opportunity to lead teams ranging from up to 170+ team members including multiple layers of management to serve our pharmaceutical/biotech clients by developing and delivering innovative patient services. As a strategic partner to our clients you will manage and evolve patient service programs that provide value for our clients, patients and healthcare practitioners.

Pharma Cord is known for having strong leadership, operational excellence, offering significant advancement opportunities to our employees by exposing employees to all aspects of Pharma Cord’s business with the chance to be a key member in our continued growth.

Responsibilities include, but are not limited to the following:

• Develop market access and commercialization strategies using market research of the payer / provider landscape, healthcare reimbursement trends, HTA research, product lifecycle data, etc.
• Work with internal Pharma Cord team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each
• Lead research around the product(s), competitors and current offerings (if existing product)
• Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
• Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions
• Actively participate in meetings with prospective clients
• Collaborate with Operations, Pharmacy and other internal stakeholders to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of Pharma Cord and, as applicable, client ancillary providers
• Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with Pharma Cord’s transition guarantee
• Monitor client portfolio for assurance that Pharma Cord’s solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures
• Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness…