WFH Healthcare Patient Financial Service and Collections Representative

WFH Healthcare Patient Financial Service and Collections Representative

Job Category: Customer Service Representatives

Requisition Number: WFHHE
001262

Posted :
November 25, 2025 | Full-Time | Remote

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• Maintain a high volume of inbound calls
• Research and respond to billing questions and inquiries
• Negotiate payments on patient account balances, communicate hospital financial policies to patients and identify patients who need financial assistance
• Adhere to the production standards set for the department and client
• Ensure accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements
• Perform other duties as assigned by manager

• Working in a hospital and call center environments
• Retains thorough understanding of insurance, and follow-up to secure reimbursement of claims

• Must be able to read and interpret an EOB
• Self‑motivated, self‑directed with strong organizational, written and communication skills
• Working knowledge of HIPAA
• Knowledge of Medicare and Medicaid
• Knowledge of other contract payers (HMO, PPO)
• Exceptional organizational skills and attention to detail
• Intermediate computer skills using Microsoft Word, Excel
• Ability to deliver a concise message with clear receptivity
• Sensitivity to client needs and commitment to deliver results

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma
• 1 year experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO)
• 1 year of healthcare registration, collections, billing or insurance experience
• Epic preferred
• CPAR, CHAA and CFC certifications preferred

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; see, talk and hear.

Incumbent/employee works in a temperature‑controlled office environment and works on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft phone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.