Family Services Coordinator Per Diem

Seeking:
Per Diem Family Services Coordinator
- Remote position

Are you searching for a job with a company that offers paid on-the-job training and development, competitive wages? Perhaps you are looking to join a high-performing team that’s focused on improving the lives of others? Or are you thinking about making a career change into a new and exciting line of work? If the answer to any of these questions is “Yes!”,

then keep reading!

Cornea Gen is a mission-driven company focused on providing the highest quality donor tissue, unparalleled customer service and superior products that transform how ophthalmologists treat and care for every person impacted by corneal disease. Through continuous innovations in tissue processing technology and surgical devices, advocacy for patient access and simplified payor reimbursement policies, Cornea Gen is advancing the next generation of cornea care.

In support of this goal, we are looking for a Family Services Coordinator to join our team.

The Family Services Coordinator contributes to a dynamic industry which operates 24 hours a day, 7 days per week; serves as the point of contact regarding incoming referrals, coordinates specific functions of the donation program including receiving initial referrals and assessing/determining donor potential for Cornea Gen and with all external donation partners, and directs recovery arrangements. The FSC is responsible for working with families to provide information regarding donation opportunities & obtaining authorization.

• This is a remote/work-from home position
• Shifts are composed of 8-hour increments (subject to change)

• Handles inbound and outbound communication with donation stakeholders such as hospitals/hospices/medical examiner offices/funeral homes and assesses suitability for eye donation
• Captures all information timely, accurately, and completely within donor management software
• Provides comprehensive medical screening of potential donors by effectively communicating with referral source personnel to determine suitability for eye recovery based on established guidelines
• Discusses screening information and criteria applications with Family Services Director accordingly
• Routinely provides feedback to appropriate chain of management regarding hospital education needs, community outreach opportunities, and development with donation partner agencies

• Work in close collaboration with hospitals, team members, and Family Services Director to evaluate and determine the best time to offer families the opportunity for donation
• Leads donation discussion with potential donor families or agents
• Effectively advocates for donation and ensures informed consent to potential donor families; completes authorization for donation; obtains and documents accurate medical/social histories
• Provides support and education to families throughout the donation process
• Coordinates all logistical aspects required for donation to occur, including interfacing with other participating agencies such as recovery partners, hospitals, medical examiners, and funeral directors
• Coordinates recovery location and timing; activates/assigns recovery staff for eye recovery
• Ensures that case documentation within donation software is updated accurately and in a timely manner
• Maintains a high sense of urgency to ensure optimal time frames for recovery
• Works to utilize resources and reduce inefficiencies
• Strives to meet and/or exceed critical KPIs that drive organizational success including but not limited to; authorization rate, suitability rate, call volume and error rate
• Collaborates with appropriate personnel to troubleshoot real-time challenges

• Possess advanced knowledge related to donor evaluation and management
• Able to maintain professionalism during potentially complex circumstances
• Possesses an advanced understanding of national regulations and procedures surrounding donation, and an advanced clinical and anatomical knowledge
• Demonstrates both a strong work ethic and efficient productivity in an independent work…