Bilingual Case Manager; Remote , Spanish Speaking

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care. We care for the highest-need Medicaid recipients through a community-led model, building local partnerships with shelters, food pantries, and other community-based organizations to turn them into sites of care. We provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and use our data-driven technology platform, Arc, for care coordination.

Through Medicaid MCOs, we deliver healthcare for hard-to-reach, high-need individuals while sharing healthcare dollars with community groups to expand social support programs.

Our Values

• Lead with integrity: We keep commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We step forward into discomfort, help each other learn, and provide feedback with candor and kindness.
• Break through walls: We go the extra mile for patients, partners, and one another, and push for continuous improvement.
• Act beyond yourself: We build each other up, respect boundaries, and seek to understand while assuming positive intent.
• Care comes first: We uphold high standards for patients and care for ourselves to sustain care for others.

Pair Team is building a team of deeply passionate individuals to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who can think creatively and empathetically to help our team transform how people access healthcare.

We seek a full-time Lead Care Manager to engage directly with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, or with high medical needs. We believe in the power of trust and relationships to provide whole-health care that Pair Team offers.

This position primarily allows for remote work; however, it includes 1-2 on-site visits per month in the community alongside a fellow Pair Mate. You can expect to engage in these in-person activities 1-2 times per month, near your city, while the majority of duties (about 90%) are performed from home.

• Maintain an ongoing caseload of individuals using evidence-based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation and address hesitancy or distrust of the health care system
• Conduct periodic telephonic and SMS outreach to ensure timely follow-up
• Help members identify health/wellness goals and incorporate them into Health Action Plans/Shared Care Plans
• Support nurse care managers, behavioral health care managers, nurse practitioners, and Community Engagement Specialists with delegated tasks
• Collaborate on care issues with the Enhanced Care Management team through case reviews and consultations before clinical actions
• Consistently meet monthly encounter metrics to comply with health plan regulations
• Identify and address barriers to continued program participation
• Assist individuals in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments with external and internal providers
• Utilize external and internal platforms to collaborate with team members and carry out daily tasks

• 1+ years of general work experience (case management preferred)
• You are physically located in Orange County, CA
  • Field Ops requires reliable transportation for engagement at clinics, community-based organizations, and health system partner locations
  • Virtual Ops requires a quiet, HIPAA-compliant and internet-connected space
• Strong understanding of cultural fluency
• High degree of empathy
• Ability to work collaboratively in a multidisciplinary team
• Excellent organizational skills
• Ability to remain patient when faced with adversity
• Strong technical skills and comfort with technology innovation, including CRM databases, basic Excel, Word, email, and video conferencing
• A valid driver’s license and auto liability insurance

• Demonstrated…