Application Support Specialist - Remote

Application Support Specialist - Remote based in the US

Job Summary The Spec, Application Support is tasked with the optimization and management of specified technology. This position will work closely with various vendors, ensuring the most up-to-date information and changes are evaluated for use and effectiveness in the process. Will work with the process team to determine what technology changes and needs are required to drive process improvements. Will own the development and follow through of any service requests or new implementations.

Essential Duties And Responsibilities

• Stays current and has deep, ingrained knowledge of systems, including end user applications, reporting and enhancements. Can demonstrate full understanding of how the technology supports and is used within specific processes and brings technology driven ideas to the process team.
• Reviews all ISB’s for procedural impact. Edits and works with process leaders and trainers to develop procedural and training documentation. Clarifies system processes and responds to additional requests for information.
• Works closely with peers to reduce redundancies and ensure there are no conflicts between multiple technologies within processes.
• Ensures that Software Transfer Implementations are completed accurately and develops test plans. Meets user deadlines for system changes and other requested information.
• Coordinates with IS to ensure that facility IS departments have the knowledge required to ensure the front-end system is set up appropriately.

Knowledge, Skills, Abilities

• Understands workflow and technology needs within the business.
• Excellent grammar and writing skills
• Must have good organizational skills
• Able to work independently with little supervision
• Able to communicate with all levels of management
• Must have general computer skills and be proficient in Word, Excel, and Power Point
• Excellent working knowledge of Patient Financial Services operations with specific focus on applicable discipline.
• Ability to work and coordinate with multiple parties
• Ability to manage projects
• Knowledge of AR management technology tools being utilized to deliver on key performance
• Knowledge of healthcare regulatory rules and how they apply to revenue cycle operations and outsourcing service providers
• Excellent verbal and written communication skills

Education / Experience

• 4-year college degree in Healthcare Administration, Business or related area or equivalent experience
• 2 – 6 years of experience in Healthcare Administration or Business Office
• Lean, Six Sigma or other process improvement certification is a plus

PHYSICAL DEMANDS

• Must be able to work in a sitting position, use computer and answer telephone

WORK ENVIRONMENT

• Office Work Environment

Compensation

• Pay: $21.70 - $34.70 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.