Admission Coordinator

Day Brook Nursing Center
298 Jarvis Ave
Holyoke, MA 01040, USA

• Pay or shift range: $25 USD to $30 USD.
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedule and conduct tours for prospective families and applicants, share pertinent facility information, and obtain additional data to complete an application.
• Act as intermediary between liaisons, collect referral (clinical and financial) information, and obtain approval through appropriate channels within 15‑30 minutes, informing the liaison of status.
• Ensure facility managers have necessary information to coordinate resident care for new admissions; coordinate with rehab, social work, nursing, dietary, and other departments.
• Obtain clinical approval from nursing management prior to resident admission.
• Confirm payor source is clear prior to admission and coordinate with the Business Office to ensure follow‑through.
• Complete admission paperwork with the resident and/or appropriate family member.
• Ensure OBRA and PASAAR regulations are met prior to admission.
• Notify all managers of new resident admission by placing completed face sheet in staff mailboxes to ensure all disciplines greet and evaluate the new resident promptly.
• Coordinate customer satisfaction survey efforts with facility leadership and home office staff.
• Champion customer service within the facility.
• Help develop and maintain a yearly marketing plan based on facility needs.
• Support maximization of census through effective internal marketing efforts.
• Participate in rounding for outcomes strategy with residents and families to assess unmet needs and recognize staff achievements.
• Assume duties assigned by the administrator to provide optimal, achievable quality resident care and ensure regulatory compliance.
• Track referrals in database weekly and provide monthly referral information to the administrator.
• Recognize, educate, train, and promote employee growth to increase retention and satisfaction.
• Ensure check‑and‑balance systems identify potential system breakdowns and maintain accurate information (e.g., advanced directives, next of kin).
• Attend mandatory in‑services held at the facility in a timely manner.
• Understand and adhere to all safety, infection control, sanitation, accident, fire, disaster, and personnel policies and procedures; promote a culture of safety.
• Discuss problems, needs, or concerns with the appropriate manager and/or administrator.
• Uphold the Residents' Bill of Rights and keep resident information confidential.
• Represent the facility and organization professionally; maintain a professional appearance and mannerisms per facility standards.
• Maintain acceptable attendance levels per facility policy.
• Display a polite and courteous manner toward all employees, residents, and visitors.

Supervisory Responsibility:
This position does not have any supervisory responsibility.

• Minimum of 3 years background in long‑term care.
• Bachelor's degree preferred.
• High school diploma.
• Knowledge of Medicare, Medicaid, and OBRA regulations.
• Ability to work with people in a discretionary manner with minimal supervision.
• Strong problem‑solving and communication skills.
• Empathetic and informative with residents and family members.
• Basic computer application proficiency.
• Ability to plan, organize, develop, implement, and interpret departmental and facility programs, goals, objectives, policies, and procedures.
• Willingness to meet resident and family requests.
• Capacity to relate and respond to management, employees, and residents.
• Ability to represent and articulate BHCS mission, vision, and strategies in developing, implementing, and coordinating departmental functions.
• Basic computer skills.
• Proficiency in reading, writing, speaking, and understanding the English language.
• Ability to make independent decisions when necessary.
• Tactful handling of personnel, patients/residents, family members, visitors, government agencies,…