Crisis Counselor - Fully Remote in Duluth, MN

Crisis Counselor - Fully Remote in Duluth, MN

Education (one of the following required):

• Bachelor’s Degree from an accredited 4‑year college or university.

Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services.

Location: Remote, Duluth residency required.

Benefits:

• Comprehensive medical, dental, and life insurance
• 401(k) program with company match
• Company‑matched student loan repayment program
• Short‑ and long‑term disability (STD/LTD)
• Employee Assistance Program (EAP)
• Accrued PTO (earn up to 4 weeks in your first year)
• Opportunities for professional growth and advancement

Compensation &

Incentives:

• Base hourly pay plus:
  • $1.00/hour for voluntary Saturday and Sunday shifts (post‑training)
  • $1.00/hour for a full 40‑hour week (post‑training)
  • Shift differentials ranging between $2 and $6 depending on shift and tenure (details provided at offer)

About The Company: Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission‑driven work, and commitment to employee well‑being. We serve a wide range of nearly 700 organizations nationwide, including community mental health centers, certified community behavioral health clinics, managed behavioral healthcare organizations, university counseling centers, and employee assistance programs following our brief immediate support model.

As a remote‑first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

About The Role: As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls;

some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution‑focused care and a high‑quality service experience.

Primary Responsibilities:

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure, HIPAA‑compliant home workspace with a locking door and a wired, stable internet connection.

What You Can Expect:

• Six‑Week Paid Virtual Training Cohort:
  Monday–Friday, 8:00 AM to 4:30 PM PST – a structured onboarding program including skills development, role‑playing, mentored live call work, and crisis‑care foundations. Successful completion is required for continued employment.
• Remote Scheduling:
  Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.

Entry level

Full-time

Health Care Provider

Mental Health Care