Patient Account Rep

Apply for the Patient Account Rep role at Community Health Network

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients.

And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

The Patient Account Representative is responsible for managing all aspects of accounts receivables to ensure maximum/timely reimbursement for services performed for hospital billing and claims. The role keeps current on all payer specific regulations and procedures and provides written summaries of findings and recommendations. This position is customer focused with emphasis on accounts receivable management. The representative follows established guidelines, takes action to recover delinquent accounts with payers, places calls to the payers to collect, and assists in maintaining Network A/R days.

Follow‑up may be performed via payer websites when appropriate. This position allows the flexibility to work from home after the initial training period.

• Two years or more of experience in revenue cycle healthcare within a medium to larger healthcare system
• Knowledge of payer billing guidelines
• High School Diploma or GED required
• Adherence to all network and departmental procedures and policies
• Compliance with applicable state/federal laws and program requirements of accreditation agencies and federal, state and government health plans
• Documentation of all actions taken on accounts in system account notes to ensure all prior actions are noted and understandable by others
• Confidentiality of patient records
• Resolution of denials within specified timeframe
• Resolution of insurance correspondence scanned into mail queues
• Billing and collection procedures as outlined in policies and providing payers with necessary information to adjudicate claims
• Maintenance of A/R to meet Network set goals
• Meeting productivity standards designated by the department
• Meeting QA standards designated by the department
• Monitoring billing and follow‑up holds at all sources, ensuring timely resolution and keeping assigned tasks current
• Participation in monthly conference calls with specific payers

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care

Apply Today!