AVP Financial Counseling

AVP Financial Counseling – Providence Health & Services

Calling All Esteemed Financial Counseling Leaders:
Drive Lasting Change in Healthcare Revenue Cycle! Do you excel in navigating complex regulatory landscapes and driving transformational change within the Revenue Cycle? If so, then we have the perfect opportunity for you to lead our Financial Counseling team!

As the Associate Vice President (AVP) of Financial Counseling, you will oversee regulatory compliance, legal coordination, and strategic leadership across Providence and Affiliate hospitals, physician practices, and Hospice & Homecare services. Your responsibilities include ensuring enterprise‑level state and federal regulatory compliance, optimizing the Medicaid submission process, and driving innovation to enhance the patient and business experience.

• Strategic Visionary: Set strategy and standards for Financial Assistance and Financial Counseling programs across all Providence St. Joseph Health ministries; lead proactive internal audits to ensure adherence to all federal and state regulations, including IRS 501(r) compliance.
• Regulatory Expert: Collaborate with Providence Legal and outside counsel to maintain policy compliance and interpret new or draft regulations; serve as an internal and external subject matter expert on complex, high‑risk regulatory matters.
• Operational Leader: Oversee Patient Financial Counseling functions, including the in sourcing of the Medicaid eligibility program and vendor strategy; set goals, monitor results, and drive process improvement.
• Innovation Driver: Lead and participate in innovation and automation initiatives to improve caregiver workflow and patient experience; collaborate with Data & Analytics to build Power
  
  BI reports for monitoring processes and overall compliance.
• Team Builder: Develop and maintain a high‑performance team, ensuring staffing levels meet budget and all staff are fully trained, certified, and empowered to achieve performance and quality targets; foster a culture of compliance, continuous improvement, and professional development.
• Financial Steward: Oversee departmental budgets, including participation in budget development and ongoing monitoring for productivity and cost compliance; lead the annual review of AGB calculations, update charity policies, and coordinate with revenue cycle, finance, reimbursement, and legal counsel.
• Change Manager: Ensure timely and appropriate communication to employees, patients, and stakeholders about organizational changes; actively manage employee engagement and morale during periods of profound organizational change.

• Minimum of 10 years in a revenue‑cycle leadership role, with at least 10 years in revenue cycle, financial assistance, and/or financial counseling operations; 5 years of experience in state or federal regulatory matters, including investigations.
• Bachelor’s degree in a relevant field;
  Master’s degree in Business Administration, Healthcare Administration, Public Administration, or related field preferred.
• Strong demonstrated ability to build relationships and coordinate with Chief Executives and Division CFOs on agency and regulatory matters.
• Effective leadership, organizational skills, and a high degree of initiative.
• In‑depth knowledge of state and federal regulations and third‑party contracts related to healthcare reimbursement and collection processes.

• Base pay range: $85.56 – $152.95 per hour.
• Potential additional compensation: shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.
• Comprehensive benefits package including a retirement 401(k) savings plan with employer matching; health care benefits (medical, dental, vision); life insurance; disability insurance; paid parental leave, vacations, holidays, health‑issues time off; voluntary benefits; well‑being resources.
• Remote work option available at Providence Valley Office Park – Renton.

Applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.