Care Quality & Compliance Manager

Ringstead Healthcare is a leading provider of high-quality home care services, dedicated to supporting individuals to live independently and comfortably in their own homes. We are committed to delivering compassionate and personalized care to our clients, ensuring their well-being and enhancing their quality of life. We are looking for a dedicated and experienced Care Quality & Compliance Manager to join our dynamic team.

• We are looking for a highly organised, meticulous and tenacious individual with extensive experience in quality compliance in adult social care, specifically in home care settings.
• This person will undertake regular comprehensive reviews of care documentation and all quality and compliance elements for our service, ensuring that things are done, done to a high standard and done on time.
• Systems are in place, but they need to be more robust and consistent. This person will work with the Registered Manager Care Coordinators and Senior Carers Home to develop our quality assurance systems and then be one of the gatekeepers to ensure that these systems are followed.
• The core function of this role is to develop and support the whole team to attain ‘Good’ ratings in CQC inspections and where possible, support to strive towards ‘Outstanding’.
  This person will be a key member of the Support Office team and will always be expected to share their insight on how we can continually improve as a care provider.
• The role will be primarily based at the office with chances to work from home once a system is in place and functioning well.

• Develop robust quality assurance systems and then be the gatekeeper to ensure that these systems are followed.
• Should include development of the weekly reporting Registered Manager/s are required to undertake as well as development of a Quality Assurance Framework (QAF).
• Keep up to date with care sector trends and changing rules and regulations and regularly communicate helpful information to managers and the wider team.
• Always be on the lookout for examples of great work that can be shared with the team to help develop a strong senior team within the service.
• Undertake ad hoc projects to drive improvement within the business, supporting ‘Requires Improvement’ areas to ‘Good’ and encouraging and coaching ‘Good’ areas to look for ways to achieve ‘Outstanding’.
• Deliver ad hoc training in your areas of expertise.

Oversight of electronic systems

• Oversee electronic systems that are central to good quality care compliance, specifically:
• Access care planning
• Access People Planning
• Access Policies and Procedures
• Access Learning
• Access Care Compliance
• Become the in-house superuser on our preferred electronic care planning and EMAR system, enabling you to ensure our service is using the systems to true potential and as efficiently as possible.

Compliance

• Undertake compliance checks for the service in line with the CQC methodology, producing a proposed list of actions. These checks would complement a corresponding audit done by another person, meaning the service receives a monthly/quarterly ‘CQC-style’ audit.
• Review any such reports undertaken on the service by others.
• Undertake ad hoc focused thematic audits of the service depending on the needs of the service and known CQC focusses on any given time.
• Regularly review service’s Continuous Improvement Plans with the Registered Manager to ensure that appropriate actions are being taken to address areas of concern that have been raised.
• Additional checks may be required to support with various focus areas e.g. audits/supervisions/training etc. especially when the service is due an inspection from CQC.

Reporting

Produce a quality assurance oversight RAG rated report for the Managing Director each month. This report should clearly demonstrate service’s level of compliance against our systems and act as an early warning sign that additional support/early intervention may be required in the service.

Meetings

• Chair a monthly quality meeting with the managers to discuss compliance themes, areas for improvement and areas of excellence across the service.
• Undertake routine quality calls with care coordinators and senior carer to…