Specialty Pharmacy Program Analyst - Remote, Mid-Level

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Job Summary:

Orsini Rare Disease Pharmacy Solutions is a leader in rare disease and gene therapy pharmacy solutions, dedicated to providing compassionate care. The Specialty Pharmacy Program Analyst will support manufacturer programs and therapies, acting as a key contact for various stakeholders, ensuring that program requirements are met and facilitating effective communication.

Responsibilities:

• Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.

• Collaborates with internal SPP teams or team members to expedite patient processing as needed.

• Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.

• Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.

• In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.

• Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager

• In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.

• Prepare and/or review internal reports for assigned therapy and manufacturer as requested.

• Attend scheduled manufacturer, program manager and therapy team meetings.

Qualifications:

Required:

• Bachelor's degree, or in place of a degree, 4+ years of relevant experience preferable in Specialty Pharmacy

• Ability to successfully work with a diverse customer base both externally and internally, including but not limited to manufacturer accounts representatives, MD office staff, and patients.

• Excellent verbal and written communication skills

• Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.

• Ability to work well in a team environment and provide support to other team members.

• Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.

• Ability to be detailed oriented and flexible to changing priorities.

• Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.

• Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues.

• Ability to multitask and deliver on tight deadlines.

• Ability to work well in a fast-paced environment.

• Intermediate knowledge of Microsoft Excel Required

Preferred:

• National Pharmacy Technician Certification Preferred

Company:

Providing patients with comprehensive and compassionate care since 1987, Orsini is the leading, independent specialty pharmacy focused on rare diseases, gene therapies, and complex conditions. Founded in 1987, the company is headquartered in Elk Grove Village, Illinois, USA, with a team of 201-500 employees. The company is currently Growth Stage.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Product Management
• Industries Software Development

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Medical insurance

Vision insurance

401(k)

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