Sarasota COUNTY – Case Manager Community Assistance- Programs Sarasota

Start Here. Grow Here. Stay Here.

Sarasota County Government is seeking a dedicated Case Manager to support our State Housing Initiatives Partnership (SHIP), HOME Investment Partnerships (HOME), and other local, state, and federally funded housing programs. In this role, you’ll help homeowners, lenders, and community partners access funding that preserves and expands affordable housing opportunities throughout our community. You’ll work closely with very low-, low-, and moderate-income households, including individuals with special needs, guiding them through rehabilitation, home purchase assistance, new construction, and other housing initiatives that truly make a difference.

This is an exciting opportunity for someone who is passionate about serving others, navigating applications and eligibility requirements, and positively impacting families in need. Candidates may qualify with an Associate’s degree and 3+ years of related experience, a Bachelor’s degree and 1+ year of related experience, or 5+ years of professional related experience in lieu of a degree. If you bring experience in case management or affordable housing, strong communication and organizational skills, and a commitment to excellent customer service, we encourage you to apply today and join us in strengthening our community through housing support.

In this role, you will be responsible for…

Guide qualifying homeowners and lenders through every stage of the assistance process – from pre-application to project completion – ensuring a smooth and supportive experience.

Conduct application intake, collect required documentation, review eligibility, verify benefits, and coordinate award determination and closings.

Provide clear, friendly guidance to applicants by phone, email, and in person regarding available programs, requirements, and next steps.

Support clients in setting up and navigating the County’s electronic system, monitoring case status updates, completing assigned tasks, and understanding award and closeout notices.

Maintain thorough and accurate case notes, client files, and financial records in compliance with established policies and procedures.

Organize, scan, and securely store required eligibility documents in electronic databases and case management systems while keeping hard copy files up to date.

Build and maintain strong partnerships with for-profit and non-profit stakeholders, including financial institutions, housing authorities, service providers, vendors, and contractors.

Collaborate with community partners to support the effective delivery of assistance programs and ensure a seamless process for all parties involved.

Assist with preparing documentation, correspondence, and reviewing applications and eligibility materials submitted by non-household stakeholders.

Full-time, 40 hours per week.

Typical Schedule:

Monday – Friday, 08:00 a.m. to 05:00 p.m. (no weekends!)

As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.

Enjoy the flexibility of working from home up to 2 days per week! After your first 6 months, and based on job performance and departmental needs, you’ll be eligible to take advantage of this great benefit.

Associate’s degree from an accredited college or university with 3+ years of job-related experience.

OR:
Bachelor’s degree from an accredited college or university in a job-related field with 1+ year job-related experience.

OR: 5+ years of professional related experience can be substituted for the degree (at management discretion).

Experience in case management, affordable housing, and/or grant-funded programs, with the ability to navigate program requirements confidently.

Strong written and verbal communication skills, with the ability to resolve conflicts and de‑escalate sensitive situations professionally.

Detail‑oriented and highly organized, with a solid understanding of compliance standards, record‑keeping practices, and file closeout procedures.

Ability to quickly learn and apply housing program policies, procedures, and regulatory requirements.

Customer‑focused professional who works effectively with socio‑economic and ethnically diverse populations and thrives in a fast‑paced environment.

Proficient in Microsoft Word, Excel, Outlook, and internet research tools, and able to travel throughout the designated county area as needed.

Employees in this role must occasionally lift and/or move up to 20 lbs.

$58,947.20