Child Support Training Supervisor

Overview

Job Requisition : 53016

BPIS: 08398

Closing Date: 02/11/2026

Agency: Department of Healthcare and Family Services

Class

Title:

EXECUTIVE II - 13852

Salary: Anticipated starting salary $6,589/monthly;
Full salary range $6,589-$9,541

Job Type: Salaried

Category: Full Time

County: Sangamon

Number of Vacancies: 1

Bargaining Unit Code: RC062 Technical Employees, AFSCME

Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a motivated candidate to join our Sangamon Region Resource Center as a Child Support Training Supervisor. This position serves as working supervisor in directing the design and development of in-house training for the Locate Module of the Statewide database Systems for the Division of Child Support Services (DCSS) Resources Center.

The ideal candidate will have excellent communication, organizational, analytical and computer skills to be successful in evaluating the operations of the tasks of this position.

HFS values employees with different backgrounds, life experiences, and talents.

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

• Under general direction, serves as a Child Support Training Supervisor in directing the design and development of in-house training for the Locate Module of the Statewide Database Systems for the Division of Child Support Services (DCSS) Resource Center
• Serves as a working supervisor
• Plans, directs, and evaluates the Locate and Reports unit for the Statewide Database Systems Resource Center
• Reviews, summarizes, and analyzes proposed and adopted state and federal statutes and federal regulations to determine state options in conforming with applicable statutes and/or regulations
• Directs single purpose, special research projects required for management consideration of system enhancements and accountability
• Manages and directs the assessment of the impact of changes and enhancements to the Statewide Database Systems
• Directs the preparation of material translating the new Statewide Database Systems into state policy and practices
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

• Minimum Qualifications: Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration
• Requires two (2) years of responsible administrative experience in a public or business organization

• Two (2) years of professional experience conducting training
• Two (2) years of professional experience writing and developing training materials
• One (1) year of professional experience working with various policy and business practices relative to complex financial aspects of the Child Support Program
• One (1) year of professional experience interpreting child support policies and statutes
• Two (2) years of experience utilizing child support computer systems including but not limited to a Statewide Database Systems, Statewide Disbursement Unit, Family Support Information System, Child Support Enforcement Network, IV-A Computer System, Snag It, and Camtasia to develop and conduct training
• Basic proficiency in web-based applications such as:
  Go To Meeting , Query Interstate Cases for Kids, and other Internet resources and websites
• Two (2) years of professional experience developing and managing a supportive organizational program
• One (1) year of experience…