Administrative Representative II; Customer Service Representative II - Range AMEA​/

ADMINISTRATIVE REPRESENTATIVE II (Customer Service Representative II) - Range AMEA / 10

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Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.

DEPARTMENT
:
Finance

HOURS OF WORK
:
Monday to Friday, 8:00 am to 5:00 pm

LOCATION
:
City Hall - 632 W 6th Ave, 3rd Floor

Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.

To be considered for employment applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

The Administrative Representative II will serve as the primary point of contact for customer service at the front counter, via email, and over the phone. This position performs a full range of office clerical tasks, including initiating customer contact, by phone or business letter when pertinent information or documentation is required. Processing address change request and explaining the necessary requirements needed to process and change real property ownership updates.

The representative will also assist the public in understanding the requirements for residential, senior citizen/disabled veteran, military service, and widower exemptions. They will be responsible for maintaining, filing, copying, and scanning all necessary documents for current and historical data. Receive, date stamp, and distribute incoming division mail and route to the appropriate department on a daily basis. Provide all aspects of project support to division supervisors and co-workers which include retrieving records in a public records request, retrieving an exemption application or organizing records such as exemption application.

Perform other duties as assigned.

High school diploma, GED, or equivalent, and two (2) years of customer service experience or equivalent.

Satisfactory background check which includes criminal, education, and employment history at time of hire.

• Alaska Association of Assessing Officers (AAAO) Assessment Administration
• Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://(Use the "Apply for this Job" box below). E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check.

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge.

The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application.

The Municipality of Anchorage is an Employer of National Service.

Once an applicant selects the "Apply" link underneath the…