Police Communications Dispatcher

Introduction

The police dispatcher serves as the vital communications link between the public needing help and emergency response. A dispatcher receives and dispatches calls from emergency (911) and non‑emergency telephone lines and other electronic devices. They must be able to work independently and as a team member in a high‑stress environment. Dispatchers receive and evaluate incoming emergency and administrative requests for service and coordinate appropriate responses to high‑risk operations.

Anticipated starting salary will depend on candidate’s experience and internal equity.

Education and Experience

• High school diploma or General Educational Development (GED) equivalent.
• One year customer service or public contact experience.

• Obtain and maintain an Arizona Criminal Justice Information System (ACJIS) certification. Training is provided on duty and certification testing is completed within the first six months of hire.
• Pass a one‑year probationary period.
• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Other pertinent licenses and/or certifications may be required of some positions depending on division/department/service assignment.

• Answer incoming зада lines from citizens on emergency 911 or administrative telephone lines.
• Dispatch available units to handle crimes or issues. Operate radio and computer‑aided dispatch terminals to interact with and direct the operation of field personnel. Monitor and maintain up to the moment computerized status screen of all police field personnel.
• Take complete and accurate information and quickly disseminate it, both in typewritten and verbal form; copy down long sequences of numbers or addresses; may be required to keep handwritten detailed logs of work at a quick pace.
• Makes inquiries into computerized driver’s license and motor vehicle information files as requested, following prescribed procedures and policies.
• Input vehicular data into ACIC and NCIC; query ACIC and NCIC for wanted persons, vehicles, and property.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Sit for extended periods of time.
• Wear headset.
• Operate foot pedals or other adaptable controls on radio console.
• Carry light objects for short distances.
• Visual and muscular dexterity to operate communications equipment (computer‑aided dispatch equipment, telephones and radios).
• Work overtime as required.
• Shift work including days, evenings, nights, weekends, and holidays to maintain 24‑hour coverage of the emergency dispatch system.

The City of Scottsdale offers a comprehensive benefits package including:

• 12 paid holidays, which includes 1 floating holiday.
• Vacation accrual; starts at 10.3 hours/month.
• Sick leave accrual; 8 hours/month.
• Medical (which includes behavioral health coverage), dental and vision benefits.
• City‑paid basic life insurance merk equal to one times employee annual salary; option of supplemental life insurance.
• Tuition reimbursement; $2,500/year.
• Participation in the Arizona State Retirement System (ASRS) defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a long‑term disability benefit.
• Supplemental retirement plans through Nationwide; 457.
• Pet insurance.
• Bilingual pay compensation.

The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state “See Resume” in lieu of answering.…