Senior Financial Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is one of the world's leading cloud platforms for customer experience. As infrastructure investment, AI innovation, and usage-based economics accelerate, managing and optimizing Cost of Revenue is increasingly strategic to our long-term performance.

The Strategic Finance team at Genesys is responsible for leading the company's financial forecasting and reporting for executives and investors, including developing the company's annual budget and long-range plans and providing executives with regular analysis of the company's performance across key strategic goals. This position will take a leading role in Gross Margin analytics and cloud cost management for the Genesys Cloud business.

This role offers high visibility, direct partnership with senior leaders across Finance and R&D, and meaningful impact on margin performance in a complex, fast-scaling SaaS environment.

• Budgets and Forecasts

  • Drive forecasting and analysis of cloud infrastructure and technology cost of revenue, including AWS and other strategic vendors.

  • Build scalable models that incorporate usage-based drivers, savings plans, credits, and contract structures.

  • Partner with Accounting to ensure accurate accruals, amortization, and financial reporting integrity.

  • Strengthen financial visibility into infrastructure spend as the business scales.

• Gross Margin Strategy and Insights

  • Develop unit economics frameworks that connect infrastructure costs to business drivers.

  • Identify margin improvement opportunities through deep cost and usage analysis.

  • Provide data-driven insights to senior leadership to inform investment and optimization decisions.

• Data and Process Optimization

  • Reconcile complex, fragmented datasets across financial systems and cloud usage platforms.

  • Improve automation, reporting accuracy, and efficiency in recurring analyses.

  • Proactively identify financial risks, anomalies, and optimization opportunities.

• Cross-Functional Partnership

  • Act as a strategic finance partner to R&D and Product leadership.

  • Support financial transparency around AI investments and cloud scaling initiatives.

  • Translate technical infrastructure data into clear financial narratives.

• 4-6+ years of experience in FP&A, Strategic Finance, Data Analytics, or Consulting.

• SaaS or Cloud business model experience is strongly preferred.

• Exposure to cloud infrastructure cost modeling (AWS or similar) is a significant plus.

• Advanced Excel and strong financial modeling capabilities.

• Experience working with large datasets and BI/reporting tools (Tableau, Power BI, Adaptive, etc.).

• Strong executive communication skills - able to distill complexity into clear insights.

• Self-starter mindset with the ability to operate independently in a fast-paced environment.

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$81,800.00 - $

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

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