Branch Office Administrator

There's power in partnership.

You’re the kind of person who loves solving problems and building relationships – and that’s exactly what makes you essential to our branch teams. As a Branch Office Administrator at Edward Jones, you’ll be the first voice clients hear and the trusted resource they rely on. We’ll give you the tools, training, and support to make a meaningful impact every day – on your clients, your team, and your future.

Position

Schedule:

Full‑Time

Branch Address: 111 Executive Center Dr, Ste 227, Columbia, SC

This posting will stay open for 30 days, from 10‑Mar‑2026. The posting may close early due to the volume of applicants.

If you’re looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients achieve their long‑term financial goals. The primary role of the BOA is to provide administrative support to a financial advisor or a team of multiple financial advisors. We’re proud to serve over nine million clients and value the unique experiences that each BOA brings.

You’ll be a vital part of our team, providing seamless support to our clients. You’ll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience.

We’ll give you the support you need. Our team will be there every step of the way, providing:

• Comprehensive 6‑month training with an experienced peer mentor
• A wide support network that extends from your branch office to your region to the home office
• Independent work with the backing of a thousands‑strong team

• Deliver exceptional personalized service to ensure clients feel understood and informed
• Take an active role in the annual business planning process to assist in developing strategies for the upcoming year
• Actively listen for situations in clients’ lives that may indicate a need for additional services
• Drive marketing activities such as planning and executing events

• A culture of continuous improvement and professional development reflecting respect for individuals and their unique contributions
• An inclusive environment where everyone's different viewpoints are valued and help achieve results
• A rewards program that recognizes individual efforts and promotes a long‑term career, financial security, and family well‑being

• We believe in a human‑centered approach and share success through discretionary and variable compensation, including bonuses tied to branch and firm profitability, as well as individual performance.
• Hiring Minimum: $21.38
• Hiring Maximum: $23.14

What skills would make you a successful BOA?

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration

• Client Service: Provide exceptional service to clients via inbound and outbound calls, email, and in‑person interactions. Respond to inquiries, resolve issues, and ensure an exceptional experience. Build and maintain strong relationships with clients, referral sources, and internal client support team members.
• Account Management: Learn and understand the financial services industry. Handle account opening, transfers, and other requests at the direction of the financial advisor. Process account transactions, prepare documentation, and maintain accurate client records.
• Administrative & Operational Support: Work independently at the direction of the financial advisor. Handle tasks such as scheduling appointments, preparing materials for client meetings, managing correspondence, and supporting marketing initiatives. Streamline processes by updating SOPs and executing the branch business plan strategically.
• Technology: Demonstrate strong computer literacy and a willingness to learn new technology and programs such as Money Guide, Salesforce, Microsoft Office, and other firm‑provided software.

• Edward Jones’ compensation and benefits package includes medical, prescription drug, dental, vision, voluntary benefits such as accident, hospital indemnity, and critical illness, short‑ and…