More jobs:
Remote Banker
Remote / Online - Candidates ideally in
UAE/Dubai
Listed on 2026-03-14
UAE/Dubai
Listing for:
Abu Dhabi Islamic Bank
Remote/Work from Home
position Listed on 2026-03-14
Job specializations:
-
Finance & Banking
Bank Customer Service -
Customer Service/HelpDesk
Bank Customer Service, Bilingual
Job Description & How to Apply Below
Overview
Role: Remote Banker
Location: Abu Dhabi
Role
Purpose:
Delivering quality teller Functions and excellent Customer experience level via accurate and efficient processing and projecting ADIB’s professional image in all interpersonal dealings.
- Processing of teller Service transactions such as cash deposits & cash withdrawals, cheque withdrawals, and accounts transfer. in line with operational policies & procedures via ITM Machine.
- Deliver customer experience
- Handling additional Task/ assignment.
- Reporting Machine/Applications errors and Cash disputes.
- Checking ITM balance & available denominations
- Ensure effective productivity (Availability, Number of transactions, avoid operational loss).
- Handle inbound calls according to procedures, guidelines, and schedules set by organization.
- Escalate customer queries and dispute as necessary.
- Explain ITM services and answer all the customers questions related to ITM services
- Polite and courteous when dealing with customers all the time.
- Tasks to be performed as per defined format,
- Meet or exceed the daily, weekly, and monthly targets set by the Management.
- Proactively cross sell the various bank products to customers or caller that qualify
- Adherence to all ADIB policies, ADIB code of ethics and customer protection regulation Job
Conditions:
- Required to work on shifts - Required to work extra hours when needed (During Peak hours /Days) - On going self-development and enhance competence.
- General knowledge of ADIB’s Institutional & Retail Banking products & services.
- Knowledge of ADIB’s Operational Policies & Procedures.
- Knowledge of UAE banking practices, regulations & risks.
- Good Knowledge of Anit Money laundering regulations issued by UAE Central Bank and other Regulatory advisors.
- General awareness of competitors in the local market.
- Good knowledge of Cross Selling skills.
- Good personal, audio Video communication skills.
- Team player.
- Taking ownership and having a good judgement for problem handling.
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