Bilingual Advisor, Advice Centre

Please note:

This is a nation‑wide opportunity. Candidates are welcome to apply from any region.

As an RBC Home Advisor, you will participate in the evolution of a new role in Canadian Banking. You will nurture and grow relationships with potential home buyers by providing tailored guidance and support throughout their home‑buying journey. As an RBC ambassador, your primary directive is to add value by acting as the client’s primary contact and gateway to RBC colleagues and partners whom, with your lead, will help bring clients closer to realizing their home‑ownership goals.

Leverage your credit knowledge and relationship‑building expertise to create meaningful experiences that drive a high degree of client satisfaction and loyalty.

As an RBC Home Advisor, you will participate in the evolution of a new role in Canadian Banking. You will nurture and grow relationships with potential home buyers as you provide tailored guidance and support throughout their home‑buying journey. As an RBC ambassador, your primary directive is to add value by acting as the client’s primary contact and gateway to RBC colleagues and partners whom, with your lead, will help bring clients closer to realizing their home‑ownership goals.

Leverage your credit knowledge and relationship‑building expertise to create meaningful experiences that drive a high degree of client satisfaction and loyalty.

• Provide professional credit advice to assist while navigating the multiple stages of the home‑buying journey, which begins with contacting leads generated through online home journey tools such as True Home Affordability
• Provide professional advice and education with an ability to address complex credit including leveraging existing home equity, switch‑ins and all RBC mortgage programs
• Support full end‑to‑end mortgage fulfillment leveraging Casper and Linx
• Establish a regular contact strategy and diligently update systems that enable the relationship
• Deepen client relationships by guiding the client through the stages of the home‑buying journey: awareness, research, validation of home equity financing options and making a decision to proceed with a mortgage application
• Use new and innovative tools such as video‑enabled capabilities, screen share and advisor/client dashboards to enhance the client experience and relationship
• Develop strong partner relationships to support mortgage referrals and application fulfillment
• Fuel broader growth through opportunity spotting and warm introductions to RBC partners
• Keep up to date on relevant RBC policies and procedures and ensure that due diligence is exercised accordingly

• 2‑3 years proven experience in the financial services industry, ability to provide complex credit advice including mortgage fulfillment
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• A change and agile mindset, consistently delivering an exceptional client experience
• Strong interpersonal skills that build trust, drive loyalty and proactively seek to nurture and develop client relationships
• Excellent communication skills, time management, and prioritization and organizational skill
• Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, etc.)
• Flexibility to provide advice and service during evenings and weekends
• Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem‑solving skills
• Must be able to meet with the technological and confidentiality requirements of the role (i.e. private and quiet space, Internet connectivity, etc.)

• Previous relationships management experience within the financial or service industry
• Desire to build exceptional client experiences across multiple channels (i.e. phone, chat, email, etc.)

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities…