Fraud Advisory and Insights Senior Manager

Business Unit: CS&O Fraud
Salary range: £76,000 - £95,000 per annum DOE + Benefits
Location: UK Hybrid - Glasgow, Gosforth, Edinburgh, Leeds, Chester, London, Birmingham
Contract type
: 12 Month Fixed Term Contract

It’s an exciting time for us as we grow our Economic Crime (PROTECT) team who have a critical role to play, keeping us and our customers safe. They are our first line of defence function and responsible for day-to-day fraud and financial crime risk identification, ownership, management and control.

We’ve an exciting opportunity for an experienced fraud expert who will be responsible for leading our team of Advisory and Insight specialist to ensure effective external engagement, compliance advice, delivering insight and providing subject matter expertise to a varied portfolio of change initiatives.

• Provide senior leadership within the Fraud Advisory and Insights function, deputising for the Head of Fraud Advisory and Insights.
• Leading engagement with key regulatory stakeholders such as FCA/PSR, including written responses, data request responses and face to face meetings.
• Providing expert advice into business-initiated projects which require a fraud risk assessment, balancing fraud risk appetite and customer outcomes.
• Act as an escalation point for a team of specialists in Change, Engagement, advice and Insights.
• Negotiate with and influence stakeholders at a senior level.
• Partnership with industry experts in creation of leading-edge capabilities to prevent fraud.
• Supporting the Head of Fraud Advisory and Insights with key integration journey activities.
• Supporting the effective engagement with 3rd party suppliers to ensure tools and solutions remain supported and deliver value for the business.
• Giving strategic direction to the development of Key Performance/Risk indicators and report automation opportunities.
• Ensuring fraud customer journey outcomes are in line with internal policies and regulatory requirements (Such as Consumer Duty, APP Reimbursement, Payment Services Regulation)

• Significant experience assessing fraud risk within a Retail bank environment.
• Expert understanding and experience of relevant fraud and payment scheme legislation and effective industry lobbying.
• Significant experience assessing, implementing and advising on regulatory requirements.
• Experience of preparing reports and papers to influence senior stakeholders with excellent attention to detail.
• Gravitas to challenge and influence senior management to get the best outcome
• Deep fraud prevention expertise across all distribution channels and typologies
• A proven track record in providing strategic direction, leadership and coaching to highly specialist teams in a remote working environment.
• Analytical mindset with an understanding of data flows and management information production techniques.

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Virgin Money is so much more than just a bank. As part of the Nationwide group,together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose;
Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part…