Credit Controller

Overview

Menzies is an equal opportunities employer which means that we recruit, employ, train, pay, and promote regardless of race, religion, national origin, gender, sexual orientation, disability or age. We are building a first-class team and, to do so, we know that we need a diverse mix of talented people doing their best work. If you’re ready to make an impact, lead with purpose, and work in a place where your voice truly matters, keep reading!

We have a great opportunity for a Credit Controller to join our team in the Heathrow/Woking office. This is an opportunity to manage the debt portfolio for dedicated populations for the Heathrow and Woking offices, as well as other debt ledgers.

At Menzies, Our Culture Is Our Cornerstone. We Blend Technical Excellence With Genuine Care For Our People And Clients. With 700 Colleagues In The UK, We’ve Built a Culture Based On Shared Values And Mutual Respect. Here’s Why You’ll Love Working With Us

Department: Operations

Location: Heathrow Office

🌟
People First
:
Our work-life balance isn’t just talk. From agile working to generous leave, we create space for what matters to you and this is why we were recognised as one of the
Best Places to Work 2024 and 2025

🌟
Work with Inspiring Clients
:
You’ll be working with a range of clients so no two days will be the same.

🌟
Collaborate Across The Firm
:
Working with various people across the firm to raise the profile of Menzies Academy

🌟
Innovate with Purpose
:
We’re always looking for better ways to work—leveraging tech, simplifying complexities, and delivering value.

🌟
Empathy at Our Core
:
We don’t just serve our clients; we build trusted relationships that stand the test of time.

• Manage the credit control function for a dedicated population (blend of both B2B & B2C debt).
• To achieve cash collection targets and other such KPIs.
• Consult with the Firm’s Partners to collect debts in accordance with the Credit Policy.
• Make recommendations to help mitigate risk and increase cash collection.
• Monthly debtor meetings with the Office Principal and other partners for your offices.
• Managing queries to make sure these are resolved in a timely manner.
• Referring default debts for further action.
• You will be working across both sites within the working week; your home office can be either.

• Studying towards a CICM qualification is an advantage, but not essential.
• Skills & Knowledge:
• Strong Excel skills, including Pivot Tables and VLOOKUPs.
• Comfortable managing change in a fast-paced environment.
• Excellent organisational and time-management skills.
• Confident working across multiple systems and overcoming challenges.
• Proactive, detail-oriented, and able to work independently.
• Professional and confident when conducting debtor meetings.
• Flexible and able to work both remotely and in the office.
• Key
  
  Competencies:
  
  
• Consistently meets agreed KPIs.
• Demonstrates a positive, can-do attitude with colleagues and stakeholders.
• Effectively prioritises and manages workload.
• Some understanding of legal debt recovery processes and compliance (desirable).
• Acts as a strong ambassador for the Credit Control function.
• Experience:
• Previous credit control experience is desirable.
• Experience with in a professional services environment is an advantage, but not essential.
• Travel: The role is primarily home-office based, with occasional travel to other offices as required.
• Benefits:
• At Menzies, we know that success starts with our people. That’s why we offer:
  • 🌍 Career Development:
    From learning opportunities to career coaching, we’ll help you achieve your goals.
  • 🌍 Competitive Benefits:
    Private medical cover, pension matching, and enhanced parental leave, to name a few.
  • 🌍 Flexibility That Works for You:
    Agile working is embedded in our culture.
  • 🌍 Perks That Go Beyond:
    From volunteering days to wellbeing initiatives, we care about your whole self.
• To find out more about our benefits please read here