Deposit Operation Specialist II

Deposit Operations Specialist II

Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.

We are currently looking for a Deposit Operations Specialist II to join our Deposit Customer Service Operations team.

The Deposit Operations Specialist II is responsible for performing a variety of complex deposit operations functions and providing high-quality service and support to internal and external customers. This position serves as a key resource for branch and call center staff, assisting with account maintenance, research, and problem resolution. The Specialist II demonstrates a thorough understanding of deposit systems, regulations, and processes, ensuring that all tasks are completed accurately, efficiently, and in compliance with bank policies and regulatory standards.

• Process and review daily deposit operations tasks including account maintenance, stop payments, returned items, and adjustments.
• Research and resolve complex account discrepancies and posting errors in a timely and accurate manner.
• Perform verification and processing of incoming and outgoing ACH and check-related transactions.
• Perform deposit compliance functions including Reg E claims, CIP reviews, and OFAC checks.
• Review and reconcile daily deposit reports such as restricted card reports, exception reports, and balancing ATM GL account.
• Maintain proper documentation of account changes and research requests in accordance with record retention and audit standards.
• Collaborate with branches and other departments to ensure efficient resolution of deposit-related issues.
• Recommend and support process improvements to enhance operational efficiency and accuracy.

• Provide professional and courteous assistance to customers via phone, secure message, and chat related to deposit account inquiries, transactions, and maintenance.
• Support internal partners by responding to branch and departmental inquiries regarding deposit procedures, account/internet banking setup, and troubleshooting.
• Handle escalated service issues and provide timely follow-up to ensure complete resolution.
• Educate customers and staff on bank policies, deposit products, and online banking tools.
• Maintain accurate and detailed notes for all interactions in appropriate systems.

• High school diploma or equivalent required, associate’s degree in business, Finance, or related field preferred.
• Minimum of 2–3 years of experience in deposit operations, banking call center, or similar financial services environment.
• Excellent communication and customer service abilities.
• Strong attention to detail and organizational skills.
• Ability to research, analyze, and resolve complex issues.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of deposit products and regulatory requirements (Reg E, CC, D, DD, BSA, etc.).
• Working knowledge of core banking systems and document imaging platforms.
• Ability to lift/carry up to 25 pounds occasionally.
• Ability to remain stationary (sitting or standing) for prolonged periods.
• Ability to conduct keyboard/computer work for extensive periods.
• Ability to communicate clearly (understand/be understood) with customers in person or over the phone/computer.

• Flexible work environment: generally, 4 days in-office and 1 day work-from-home, dependent on business requirements.
• NASB offers competitive compensation and excellent benefits packages, including:
• Comprehensive health insurance (medical, dental, and vision coverage)
• 401(k) retirement plan with a 50% employer match on the first 6% of your contribution
• Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
• Exclusive mortgage and banking benefits.
• Employee referral bonuses
• Internal training and development programs to help reach your career goals.

If you have any questions, please contact

Note:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time.

North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.