Consumer Loan Officer

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Parking
  
  Incentives:
  
  Financial incentives for your daily parking
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

SDFCU is seeking a Consumer Loan Officer to manage and process consumer loan applications from start to finish. This role involves verifying applicant information, ensuring compliance with lending regulations, and coordinating and facilitating loan approvals and disbursements.

• Reviews applications and all supporting loan documentation for completeness and accuracy. Areas included but not limited to (employment, occupancy status, fraud alerts, payment calculations, credit score, credit tier, loan pricing, collateral, co-applicant information (if any), and credit report). Obtains all necessary information before sending applications to an Underwriter for a decision. Obtains any additional information when requested/required by the Underwriter.
• Completes and enters loan applications into SDFCU's lending system. Makes necessary changes based on product selection and establishes repayment schedules and methods.
• Conduct credit checks and evaluate applicant creditworthiness. Make recommendations and comments on applications that will assist the Underwriters with loan decisions.
• Cross sell other Credit Union products and services, particularly loan services and insurance products.
• Logs all member contact information and any pertinent loan information in the loan memo fields within SDFCU's lending system.
• Handles high volume of contact from members by phone, email, or fax regarding approvals, counteroffers, and denials. Discusses any underwriter requirements and/or special conditions of the loan with the members and works toward solutions. Provides excellent customer service to applicants throughout the loan process.
• Contacts members and creditors to obtain payoffs on any debt being paid and to make final disbursement arrangements.
• Verifies all loan information, documentation and disclosures for accuracy and completeness. Make all necessary changes prior to loan disbursement.
• Process loan disbursements via deposit, ACH transfers and loan checks to creditors or members.
• Organizes work to meet deadlines. Ability to perform mathematical calculations fast and accurately.

• Two-year college degree or equivalent combination of education and related experience
• Minimum two years of customer service experience with proven sales and service skills.
• Minimum one year of experience handling a high volume of phone calls.
• Basic knowledge of lending laws and regulations.
• Ability to work well under pressure, work independently and to prioritize work.
• Strong attention to detail and organizational skills.
• Excellent oral and written communication skills.
• Demonstrated ability to meet production goals and quality standards.
• Must be able to handle a high volume of work with a high degree of accuracy.