Team Manager, Financial Crime, AML

Overview

Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager.

• Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators.
• Fostering an empathetic, high-performance culture in the team.
• Providing technical coaching, feedback, and advice relating to financial crime tasks.
• Analysing and driving improvement in team performance, and reporting relevant insights.
• Monitoring and maintaining service level adherence on the work completed by the team.
• Aggregating feedback from the team, and ensuring it’s passed on to inform business change.
• Communicating and embedding change within the team.
• Contributing to a strong control environment by minimising breaches and risk events.
• Reviewing complaints attributed to the team and identifying opportunities for improvement.
• Conducting job interviews for financial crime investigators and contributing to hiring decisions.
• Chairing employee relations cases and making decisions consistent with Monzo’s values.
• Providing coaching and feedback with a solid foundation of financial crime/AML/fraud knowledge and understanding of current financial crime trends and typologies.
• Clear and inspiring communication, with excellent written and verbal English.
• Empathetic and supportive approach to people leadership.
• Prioritising problems and assessing risk in an operations environment.
• Passionate about working in a fast-paced environment and comfortable with change.

• Extensive experience providing coaching and feedback.
• Solid foundation of financial crime/AML/fraud knowledge and understanding of current financial crime trends and typologies.
• Clear and inspiring communication with excellent written and verbal English.
• Empathetic and supportive approach to people leadership.
• Great at prioritising problems and assessing risk in an operations environment.
• Passionate about working in a fast paced environment and comfortable with change.

• Experience conducting investigations in an operational setting with subject matter expertise preferably in AML.
• Recent experience with emerging financial crime trends and typologies.
• Experience managing employee relations cases.
• Experience taking individuals and teams from a position of underperformance to high performance.
• Experience accurately interpreting and representing complex management information.
• Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification.
• Fluency in MacOS, Slack, and GSuite tools.

• 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
• 📍 This role is remote based in the UK.
• 📚 £1,000 learning budget each year to use on books, training courses and conferences.
• 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

We will close this advert once we have enough applications, so please apply as soon as possible 🚨

If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply—even if you don’t have everything that’s listed just yet.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team.