Business Customers - Treasury Support Specialist - Banking Industry

Join Mercantile Bank in Grand Rapids, MI, as a full‑time Treasury Support Specialist and experience the thrill of being part of a growing community bank focused on being the financial and career partner of choice. This role offers the flexibility of working from home, allowing you to maintain a balance between your professional and personal life while excelling in a community focused banking environment.

As a tech‑savvy individual, you'll engage in meaningful interactions with customers, leveraging your aptitude for learning new systems to provide exceptional support. With a starting pay of $21/hour, plus additional compensation based on experience, this is an opportunity for energetic, customer‑centric professionals to shine.

Your journey with us will not only enhance your skills but also allow you to make a significant impact on our bank‑wide goals by supporting the business customers that are the backbone of our community.

• Answer calls from our business customers and provide technical support and direction.
• Log and create customer incidents.
• Escalate product and sales related questions to appropriate team members/departments.

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, $6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do – through inclusivity, innovation, and collaboration, we achieve excellence every day.

We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees demonstrate integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. You’ll be rewarded for your expertise through competitive compensation, bonus programs, and best‑in‑class benefit options, including multiple medical, dental and vision plans, company‑paid life insurance of 3 times your annual salary, a health savings account, a flexible spending account, 3 weeks’ vacation, sick time, 11 paid holidays, a Giving Day, an employee assistance program, adoption and IVF assistance, a fitness equipment purchase plan, a 401(k) match at 100 % up to the first 5 % of your contribution, an employee stock purchase plan, a 529 college savings plan, discounted bank services, legal protection, tuition reimbursement, and exceptional training and development opportunities.

In this position, your knowledge of online systems will be put to good use as you take requests, execute system maintenance, and manage administrative tasks. While prior banking or treasury management experience is a plus, a passion for technology and a natural curiosity will set you up for success. Think of it as being the IT helpdesk for our business banking products— you may find yourself speaking with a customer to add a user, troubleshoot an error, or process a wire transaction.

Leveraging your excellent communication skills and using our customer tracking system, you will follow up, troubleshoot, and elevate issues effectively. Initially in‑office for training, this role offers the flexibility of working from home 1–2 days a week as you grow into your responsibilities.

To excel as a Treasury Support Specialist at Mercantile Bank, candidates should possess a high aptitude for technology, enabling them to swiftly learn and navigate various online systems essential for supporting our business customers. A background in customer service, with 1‑3 years of experience, is vital for effectively addressing inquiries and providing assistance with treasury products. A high school diploma or GED is a minimum requirement for this role.

Candidates must exhibit a professional demeanor paired with excellent verbal and written communication skills, ensuring clarity and professionalism in all customer interactions. While prior banking or treasury experience is advantageous, a genuine eagerness to learn and contribute will serve as the foundation for success in this dynamic support role.

• A high aptitude for technology and learning new systems.
• Customer service experience (1‑3 years) minimum.
• High school diploma or GED.
• Ability to work in an office environment and answer calls/respond to emails Monday‑Friday, 8 a.m. to 5 p.m.
• Professional demeanor.
• Excellent verbal and written communication skills.
• Banking and/or Treasury experience preferred.

If you think this position is a fit for you, apply now! We look forward to reviewing your application.